To upgrade the current customer relations management (CRM), data communications will come in handy especially at the current digital era in the world. The best type of data communications to facilitate a useful upgrade of the CRM is the serial data communications. Characteristically, serial communication assumes a data connection and breaks it into small pieces to facilitate the sending of the message a bit at a time through a given channel (Imai & Takahashi, 2015). On the receiving end, the receptor of the information has to reassemble the bits of information to come up with a coherent message. Serial communication will have various advantages to the upgrading of customer relations management, both in short and in the long run. Serial data communication is flexible in its communication system design (Imai & Takahashi, 2015). The flexibility of the serial communication makes it adjustable depending on the various kinds of information that have to be conveyed through the various media within the company (Imai & Takahashi, 2015). That will improve the efficiency of the upgraded CRM. Serial communication, compared to parallel communication, incurs lower costs and therefore will save the company money (Stanley-Marbell & Rinard, 2015). That is because the serial interface uses fewer conduction cables compared to the parallel interface. Serial communication supports long distance communication. Thus, the company will benefit from real-time long distance communication, which will reduce the costs, and time that the company spends typically on data communication and CRM in general (Stanley-Marbell & Rinard, 2015). Looking at the benefits given above, the company will have a smooth transition from the current customer relations management to the updated version. Some of the disadvantages of serial communication will be as follows (Stanley-Marbell & Rinard, 2015). Firstly, due to the usage of a single line of transmission between the devices, the company may find the type of data communication slow. Secondly, serial communication occupies overhead of about 20% composed of useful information which leads to the wastage of the rest of the bandwidth meant for the data transmission (Stanley-Marbell & Rinard, 2015).
The best project planning technique for the upgrading of customer relations management is the agile technique (Hoda & Murugesan, 2016). Under the agile project management methodology, project planning follows a flexible and fast approach, which leads to the awareness of a company in the changes, significant or minute, that take place within the project planning process. The agile methodology of project planning will have the following advantages to the company regarding the implementation of the upgraded CRM (Hoda & Murugesan, 2016). Firstly, the agile methodology will offer flexibility and freedom when it comes to the implementation of the update. Characteristically, the agile methodology has no fixed stages or keen focus on the requirements that are important to follow in the process. Hence, the company's resources are accorded more freedom to experiment and make incremental changes that will make the process of implementing the updated CRM even more convenient than it has been (Conforto & Amaral, 2016). The other advantage of the agile methodology is that it incurs lower risk for the updating of the CRM. Through the agile methodology, it is possible to obtain regular feedback from the stakeholders of the company regarding the adjustments that are about to be implemented (Conforto & Amaral, 2016). The regular communication with the shareholders leads to the significant reduction of the danger of project failure where the stakeholders are included in every step of the project. The agile methodology also has various disadvantages. Firstly, the methodology has no fixed plan (Conforto & Amaral, 2016). Therefore, it means that the company has to keep juggling resources from a project to another since the changes are recorded as they occur. Secondly, the lack of a clearly defined plan necessitates the stakeholders and sponsors to work closely to gain the results they wish to see in accordance to the updating of the CRM (Conforto & Amaral, 2016). However, the agile methodology is still the best for the project planning in the company due to the ability to record slight changes as they occur.
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References
Conforto, E. C., & Amaral, D. C. (2016). Agile Project Management and Stage-gate Model—A Hybrid Framework for Technology-based Companies. Journal of Engineering and Technology Management , 40 , 1-14.
Hoda, R., & Murugesan, L. K. (2016). Multi-level Agile Project Management Challenges: A Self-organizing Team Perspective. Journal of Systems and Software , 117 , 245-257.
Imai, M., & Takahashi, N. (2015). U.S. Patent No. 8,971,469 . Washington, DC: U.S. Patent and Trademark Office.
Stanley-Marbell, P., & Rinard, M. (2015). Value-deviation-bounded Serial Data Encoding for Energy-efficient Approximate Communication.
