Many customers in business are seen positively as it translates to the higher sales and profits in the business. The importance of queuing systems is not determined until the customers outweigh the number of employees serving them. In such instances, the customers are required to wait for them to be served by the available staff. Queuing helps such situations, as it will guide the employees while in the queue waiting to be served. In my personal/professional experience, queuing was a major challenge in the organization as many customers opted to competitor companies due to long waiting time and lack of order while waiting to be served. This week’s readings and activities relate to my personal/professional experience, as it would provide a solution to the queuing challenge. Queuing systems would enable the employees to serve the customers as per their arrival priority such that discrimination could be avoided where the other customers wait for long while others served within the shortest time possible.
The greatest take away from this week is the importance of the queuing systems in the organization. Queuing systems promotes equality among the customers while waiting to be served in the organization. Lack of queuing systems would force the employee to serve customers randomly without considering their arrival and waiting time in the queue. This week’s reading s and activities will enable me to advise the organization I am working with to establish a queuing system. Additionally, it would retain customers in the organization, as they will be served adequately despite the waiting time in the queue.
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What I find greatest this week is the use of queuing systems to assess the performance of the organization. Assessing the performance would involve checking the number of customers in the queue and the time they have queued, which will enable the organization to determine whether more staff are needed such that the queues and waiting time is reduced.
What I would change this week is the manner the customers should be engaged while waiting to be served. Customers should be provided with reading materials to make them busy while waiting to be served in the organization. In some instances, customers can be provided with drinks while public relation officers engage them with some relevant stories about the organization including the products and services offered.
