The emergence of hostility in a facility can be frustrating and discouraging. In the midlist of the hostility, the law holds that all people have equal protection under the law. Hostility sometimes develops due to negligence by the organization or company management. All the people working in any facility have the right to be protected from any external or internal force. Members of a hostile crowd should be treated the same without discriminating against any gender (Fried & Kastel, 2020) . The facility management should focus on citing the people in the crowd who shoe signs of positivity and convince them to convince the crowd. Negative thoughts and ideas should be confronted in a polite way. When the crowd is armed, generate means of disarming the crowd through the creation of humor. It is essential that the management understands the demands of the hostile crowds in facilities.
The facility management would select one employee to evaluate the challenges faced by the crowd and their demands. The management should also be calm and listen to the claims raised by the hostile crowd ( Fried & Kastel, 2020) . There should be an improvement of communication channels to facilitate efficient communication between the various facility stakeholders. Effective communication channels such as the suggestion boxes will bring to the attention of managers about any upcoming hostility and deal with it before it is too late. Members of the hostile crowd should be given a session in the discussions to ask their questions where they receive prompt answers from the management. Precaution should be taken when handling violent and armed crowds. Some intoxicated members in the crowd can harm due to excessive aggressiveness. Handling hostile crowds is a sensitive process that, if not well managed, could result in the destruction of massive organizational property.
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References
Fried, G., & Kastel, M. (2020). Managing sport facilities . Human Kinetics Publishers.
