The two hospitals from Maryland are compared on the basis communication, help from healthcare providers, pain control, and recommending the hospital. Results indicated that 72% of respondents in Doctor’s Community Hospital thought that nurses always communicated well. This is compared to 71% in Holy Cross Hospital who said that nurses always communicated well. The score in both hospitals is lower compared to the local and national, which were 76% and 80% respectively. About 52% of respondents said that they received help as soon as they wanted from the healthcare providers. 54% of respondents in Holy Cross Hospital indicated that they received help as soon as they wanted. The local and national scores on receiving help from the healthcare providers were 60% and 69% respectively. Pain control score was 61% and 65% in Doctor’s Community Hospital and Holy Cross Hospital respectively. The results differ from that in the local and national scores of 67% and 71% respectively. On the question of hospital recommendation, the score in Doctor’s Community Hospital was 67% and that of Holy Cross Hospital was 66%. On the same question, the local and national scores were 65% and 72% respectively.
A consumer can use the scores in decision-making, especially in terms of hospitalization. One way should be to assess the quality of patient-nurse/doctor communication, kind of help offered, and the ability of the healthcare providers to manage pain. The rationale for focusing on such factors is for consumers to know if they will get the best healthcare services. Hospitals under CMS are required to adhere to conditions that lead to enhanced quality delivery of services, efficiency, and effectiveness (Shahian, 2012). In the event that a hospital fails to adhere to the rules and regulations, leading to poor delivery of services and wastage of resources, penalties can be applied. Therefore, the scores in each hospital can be used to assess whether an institution has complied with the conditions. However, other factors might be considered as well before penalties and fines can be applied.
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The data above can be used for various purposes. One is for the management to make informed decisions (Shahian, 2012). The impact will be improvement of service delivery at the hospital. The second purpose would be for the consumers to make a decision about which hospital can offer the best services. It is important that a consumer gets value for their money, which makes the access to such data imperative.
References
Medicare.gov. The official U.S Government Site for Medicare. Hospital Compare. retrieved from https://www.medicare.gov/hospitalcompare/profile.html#profTab=1&ID=210004&Distn=1.0&dist=25&loc=20910&lat=39.0041504&lng=-77.0391754
Shahian, D. (2012). Association of national hospital quality measure adherence with long-term mortality and readmissions. BMJ Qual Saf. 2012;21(4):325–336.
