14 Sep 2022

58

E-Government Evaluation According To Gartner’s 4 Stages Model

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Academic level: College

Paper type: Research Paper

Words: 702

Pages: 2

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The 1st stage Web presence 

The website offers the function of the web presence by offering its visitors basic information and analytics. For instance, a visitor to the Cayman Island Judicial Administration website accesses information like a portal that enhances the resolution of court cases. Visitors of the website can access information on the types of courts, judicial officers, laws, judgments’ guidance, and news (Cayman Islands Government, 2020) . The website tabs, such as the judicial officer's tab, leads to a database of the respective judicial officers and their address. The 2nd stage interaction 

The Cayman Island Judicial Administration website offers searching tools for various websites. For instance, the web user can search the names of judicial officers and their professional listing using search categories like their name and date of appointment. 

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The second stage features tools for interaction with stakeholders like search engines, documents downloading, and emails. As noted by the Cayman Islands Government (2020) the website also offers additional features such as the ability to download forms. The 3rd stage transaction 

According to Cayman Islands Government (2020), the Cayman Island Judicial Administration website fulfills the third stage of Gartner’s 4 Stages Model; transaction. Users can subscribe to the laws reports database and pay using MasterCard or Visa. The subscription costs a weekly rate of $12. However, alternative payment options are monthly subscription of $48 or annual at a rate of $420 . The 4th stage transformation 

The Cayman Island Judicial Administration website offers a personalized online service portal. Users can register by entering their details, selecting the user type, and type of registration. After the registration, the website users logs in the website to access a personalized page. The personalized page of Cayman Islands Government, (2020) , fulfills the fourth stage of the Gartner’s 4 Stages Model. 

Five Challenges and Five Trends Faced By e-Government Today 

Scholl (2012) notes that the five challenges that present e-government face include the third industrial revolution, changing market regulations, new models of participation, smart government, and sustainability. The third industrial revolution entails the transition from fossil fuel to renewable energy. Also, the third industrial revolution advocates for the global sharing of information through the Internet. It poses a challenge to e-governments because of the delayed framework and policy (Marques, 2010). Another challenge is the constant change of market regulation like the financial institutions policies and the free market. As noted by Rzayev (2016), the change in the market policies like introduction of free market enhances democracy. Also, e-Governments are facing challenges of returning to sustainability. Countries such as Japan have borrowed funds that are multiples of their GDP to finance their current expenditure. The heavy reliance on loans raises the question of how the country will finance its future generation's spending. Therefore, there is need to create sustainable taxation and crediting model. 

Five Recommendations on How to Effectively Develop e-Government Administrators 

The development of effective e-Government administrators needs ICT literacy, evaluation of infrastructure, policy, systematic implementation, and evaluation of risks. The operation of e-government administrators relies on ICT literacy. ICT literacy enables the usability and implementation of the e-Government administrators. Also, it is paramount that the infrastructure in place supports the e-Government. Further, the e-government administrator should be entranced in policy to facilitate a guided mode of operation. A lack of policy leads to inefficient operation and implementation of e-Government (Siddique, 2016) . After the development of the e-government policy, the implementation of the administrator should be systematic (Sigwejo & Pather, 2016) . Finally, all the stages of the development need risk assessment and mitigation to enhance improvement of e-government performance. 

Five Areas of Change That e-Governance Need for the Near Future 

E-Governments need to change the taxation and credit model of countries, speed of legislation, intelligence, implementation, and modeling. The current trend of heavily getting in debt to finance current spending is unsustainable (Loo, 2015) . Thus, there is a need for a more sustainable way of financing government operations. Another change that the government needs n e-Governance is the speed of enacting legislation to suit changing trends. As Scholl (2012) notes, governments are slow to enact legislation that supports the third industrial revolution. E-Governments also need to transform from information centers to decision tools. The integration of artificial intelligence in e-Government can predict the effective operation of government. It is also prudent for the change in the implementation process. Lastly, the modeling of the e-Governmence needs to change. As observed by Cayman Islands Government, (2020), most of the e-Governance models are information centered rather than predictive model. 

References 

Cayman Islands Government. (2020). The Cayman Islands Judicial & Legal Website | An official website of the Cayman Islands Government – Cayman Islands Judicial & Legal Information Website . Judicial.ky. Retrieved 12 November 2020, from https://www.judicial.ky/

Loo, J. (2015). GOVERNEMENT DEBT AND ECONOMIC GROWTH OF EURO-ZONE COUNTRIES.  Journal Of International Finance And Economics 15 (2), 21-28. https://doi.org/10.18374/jife-15-2.3 

Marques, F. (2010). Government and e-participation programs: A study of the challenges faced by institutional projects.  First Monday . https://doi.org/10.5210/fm.v15i8.2858 

Rzayev, E. (2016). Government and free market in the energy system.  EUROPEAN RESEARCH 22 . https://doi.org/10.20861/2410-2873-2016-22-003 

Scholl, H. (2012). Five trends that matter: Challenges to 21st-century electronic government. Information Polity 17 (3,4), 317-327. https://doi.org/10.3233/ip-2012-0280 

Siddique, W. (2016). Critical Success Factors Affecting E-Government Policy Implementation in Pakistan.  Jedem - Ejournal Of Edemocracy And Open Government 8 (1), 102-126. https://doi.org/10.29379/jedem.v8i1.398 

Sigwejo, A., & Pather, S. (2016). A Citizen-Centric Framework For Assessing E-Government Effectiveness.  The Electronic Journal Of Information Systems In Developing Countries 74 (1), 1-27. https://doi.org/10.1002/j.1681-4835.2016.tb00542.x 

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