Freereturn.com is an e-commerce organization that provides the return services of good bought online. Based on the high growth of online marketing, delivery and return o good need to be streamlined. Once a client purchases an item online, and it happens not to meet the agreed standard, or the products are in surplus, freereturn.com will be available for the return services. It has come to the attention that many e-commerce merchants have a deliver organization but lacks return body.
Industry and Market Feasibility
Being a return service provider, freereturn.com will not be confined for returning goods only sold by one company. E-commerce is rapidly glowing. Many outlets are offering online selling with delivery options. Freereturn.com will be a reliever to the many customers who have ever purchased online and the delivered goods deviated from the agreed one. In other case address mismatch lenders client not to receive their products.
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Many online companies will be using our service product when good their goods are delivered to the wrong address. The wide operating margin will be a favor to our organization. The services will also be based online; hence it will be easy to access without time factor. Freereturn.com market has the potential to increase. Freereturn.com will be essential to the customer in that they (customers) will not be forced to use a product not of their will due to lack of return means.
Service Feasibility
Most available companies are delivery companies. Which indeed the seller company mostly does it. There is no other company available online for return services. This put freereturn.com in a better position to grow. Being a return company, the client will be the one charged and not the seller company. This will not interfere with the seller company services. Freereturn.com will raise the confidence of consumers towards the seller. This will be due to guaranteed quality (Lim 2017). This will boost the sales of the merchant as the consumer will purchase without fear of compromise.
Having bought several orders, online freereturn.com founders understand how hard to return goods bought online is. The time taken to return will reduce significantly. It takes a lot of communication for a simple product to be returned. By use of freereturn.com, one is assured of redelivery of his/her product with minimal follow up. People are busy and lack time to follow up. Freereturn.com will follow up for individuals to their satisfaction.
Merchants will no longer worry when their good are delivered to the wrong address. Freereturn.com will be able to track down their product and deliver them to the right one. The service feasibility is very positive with freereturn.com. The company is likely to venture to other services like courier operations.
Financial Feasibility
Startup capital is crucial for finance growth. With $1 million in two financing rounds is capable of meeting up the startup financial needs. Diverse payment methods by the client will enable cash flow monitoring. Furthermore being available online cuts down the cost of opening many physical offices. Partnering with courier service providers will streamline and allow a timely response. (Aithal & Kumar 2015)
Comparing the already existing delivery organizations, the capital assigned is recommendable. Considering the asset facilitating and an estimated cost of operation, the amount is overestimated. The overestimated cash is to be used as supplementary budget in case of emergency (Aithal & Kumar 2015). It’s estimated not less than that about 10,000 clients will receive our services daily. The cost of servicing one client is about $5. The number of clients in need of our service will increase to an estimated 1 million daily in the next five years.
Entrepreneur Readiness
The organization has an experienced technical staff. The technical staffs will be responsible for online surveillance and maintenance of the websites. The founders have degrees and experience in business administration, which will allow them to operate the business successfully (Lim 2017). The business is ready to partner with online sellers to identify genuine products from them. The organization will direct its efforts toward raising the overall level of satisfaction of consumers once retailers deal with them.
Partnership with the online merchants will offer a platform of the merchants recommending their clients to use of freereturn.com in case of dissatisfaction. The organization will have a partnership with merchant and courier services to enable the monitoring of their products (Lim 2017). The management is committed to boosting the level of service delivery that online merchants offer to consumers, increase their ability to retain customers, and promote their overall sales. The organization will direct its efforts toward raising the overall level of satisfaction of consumers once retailers deal with them
The business idea is great. The idea should be slightly modified to accommodate both return and delivery unit. Another adjustment needs to be made to allow the organization to have more physical stations. The physical offices should work as their collection centers for delivered and returned goods.
References
Aithal, P. S., Shailashree, V., & Kumar, P. M. (2015). A new ABCD technique to analyze business models & concepts.
Lim, W. M. (2017). Online group buying: Some insights from the business-to-business perspective. Industrial Marketing Management, 65, 182-193.
