Quality management is an integral part of a business success because it affects the whole chain from employee performance all the way to customer satisfaction. It involves quality planning, assurance, control and achievement and it is not only concerned with product and service quality but also in the means used to achieve it (Chong, Jung & Linderman, 2017) . Therefore, for an organization to achieve quality management all its players must pay close attention to every aspect of their day to day practices. The concept of quality management has changed over the years and this paper will analyze its evolution.
Prior to the advent of total quality management concept, senior management approached the concept of quality management by mostly focusing on perfection, speed of delivery, consistency and making sure that the customers were always happy. The key factor used by senior management to determine the success of quality management was however consistency. The main difference between senior management and total quality management control is that senior management solely concentrates on short term performance but total quality management is an ongoing process. It is a management approach that focuses on the long term success of the organization through customer satisfaction (Chong, Jung & Linderman, 2017) .
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The more comprehensive strategic view about total quality management is caused by the fact that the whole process is based on ethics and integrity. This means that total quality management calls for trust, fairness, training, teamwork, leadership and recognition among other principals and this call for involvement of all the concerned parties (Chong, Jung & Linderman, 2017) . For this reason, it has become very important for the quality management process to bring all its elements together because each element is an important part of the other for the whole process of quality management to be achieved. In short, total quality management is a continuous process of improvement and for it to be achieved, ethics and integrity has become an integral part in the process.
References
Cho, Y. S., Jung, J. Y., & Linderman, K. (2017). The QM Evolution: Behavioral Quality Management as a Firm's Strategic Resource. International Journal of Production Economics .
