It is always essential to ensure that clients to healthcare institutions are satisfied with the quality of services and products provided. Without a doubt, it is a primary concern for management and operational staff members when complaints are registered at the reception area, which is the first point of contact between customers and the institution. Some clients report that incomplete and insufficient information is provided to them regarding their loved ones, causing further frustration during emergency situations. There are also inadequate alternatives of insurance, which restricts the number of clients who can access care in the hospital. This summarized report provides a situational analysis of the wellness center and proposes three solutions to address customer satisfaction, reduced healthcare costs, all within widely accepted and comparatively high-quality standards. This includes a review of systematic improvements in healthcare using information technology which have all improved health services in America (Chaudhry 2006).
Healthcare financing is primarily dependent on national funding to sustain the provision of none – pharmaceutical items, drugs, equipment and human resources. Automation of the processes involved in the procurement of each of the items listed above is reliant on the size of the hospitals in question and has been implemented for decades. Reducing human intervention at reception areas through the installation of queuing interfaces will cut down the number of dissatisfied outpatient clients who walk in and expect swift service delivery, according to The Agency for Healthcare Research and Quality (ibid). For example, routine clinic visits to physicians can be scheduled online and updated on the computers installed. They must be user-friendly and programmed to serve the needs of all clients, except emergency and in-patient clients, who require personalized services from staff members. While some may argue that eliminating human intervention reduces the quality of service delivery, others counter this by identifying the increased operational efficiency levels and staff availability to attend to a more substantial number of clients.
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The level of information that staff provides to clients with friends and family members is limited to ensure that the privacy needs of the patients are always met. There are instances when the information divulged to friends and families creates situations of anxiety. Institutions that request for a form of identification from these clients better manage information through secure human resource systems (World Health Organization, 2000). These methods have been advocated for by finance ministers because they fall within the mandate of budget departments, which always seek to improve efficiency in one of the most expensive industries to sustain, worldwide.
Staff and environmental training have substantially improved the relationships between institutions and third parties. They also help motivate teams to deliver quality services and implement policies that foster healthy behavior among communities that require social support, such as vulnerable groups of homeless people and drug users. Many Americans are yet to acquire sufficient health information to improve their lifestyle choices. Most of the awareness work can only be done by experienced professionals such as midwives, nurses, doctors, and general physicians (King et al. 1995). Environmental awareness and conservation also help nations such as the United States to preserve natural resources that must be inherited by future generations. The impact of an unhealthy environment results in higher mortality rates in urban areas, through the air, water and soil pollution, which reduces the agricultural production and further impact more sectors in the economy.
References
Chaudhry, B., Wang, J., Wu, S., Maglione, M., Mojica, W., Roth, E., ... & Shekelle, P. G. (2006). Systematic review: impact of health information technology on quality, efficiency, and costs of medical care. Annals of internal medicine, 144(10), 742-752.
King, A. C., Jeffery, R. W., Fridinger, F., Dusenbury, L., Provence, S., Hedlund, S. A., & Spangler, K. (1995). Environmental and policy approaches to cardiovascular disease prevention through physical activity: issues and opportunities. Health Education Quarterly, 22(4), 499-511.
World Health Organization. (2000). The world health report 2000: health systems: improving performance. World Health Organization.
