Qualified health practitioners are found working in major and minor health centers. This distribution is constantly maintaining equilibrium in the marketability of many health centers. Most if not all health centers are adjusting to changing technologies by acquiring the most sophisticated and improved tools used in patient handling, Screening, and diagnosis. Contrary to the advancement as mentioned earlier, less is invested in patient cultural understanding and personal skills as the hospital is a commercial institution.
Nursing a patient needs only processional competency, products availability and advanced diagnostic equipment but also the way of remitting care. This can be achieved through global cultural understanding developed through learning and implementing in daily activities. Service delivery is increased to a large extent when service providers can understand the clients’ expectations at first sight. According to Cheng, Yang, & Chiang, (2003), a health canter is likely to attract more clients if they get satisfied with the previous services. Cultural training alongside modern facilities keeps the center in favorite competition.
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Flexibility, time management, friendliness, respect, competence, coping with pressure and emotional intelligence are key skills to the development of cultural learning ( Levinson, Lesser, & Epstein, 2010). The ability of employees to handle their duties as well as learn people's culture on online sources at a free time will contribute to the achievement of this strategy.
In conclusion, people’s culture determines the kind and form of delivering services that are offered. As a result, cultural learning and practice of good communication and interpersonal skills enhance perfect strategy implementation and service delivery.
References
Cheng, S. H., Yang, M. C., & Chiang, T. L. (2003). Patient Satisfaction with and
Recommendation of a Hospital: effects of interpersonal and technical aspects of
Hospital care. International Journal for Quality in Health Care , 15 (4), 345-355.
Levinson, W., Lesser, C. S., & Epstein, R. M. (2010). Developing Physician Communication
Skills for Patient-centred Care. Health Affairs , 29 (7), 1310-1318 .
