Hello class, my name is Cassie Harrison and I want to tell you a little bit about myself and why I am interested in healthcare administration. Ever since I was young, I have always admired the way healthcare administrators work hard to keep the organization running. Whenever I visited a hospital, I would be distracted by all the hustle and movement of nurses, doctors, and patients. However, I would also notice the staffs that were tacked away in their offices, ignorant of all the commotion and focused on their tasks. It is at that point that my desire to pursue healthcare administration was born.
I believe that for one to choose a career in healthcare administration, they must be ready and willing to constantly interact with doctors, families, patients, and other healthcare experts (MA, 2014). I am aware that in pursuit of this particular field, I must learn to balance the roles of health care delivery providers such as assorted clinicians and nurses within a hospital setting, and fiscal/business element that drives variables such as lengths of stay, surgical/admit denial, expenses, and discharge protocols. In the course of my study on healthcare administration, I have discovered that there actually has to be a synergy between bean counters and patient care providers. Unfortunately, from what I have observed since childhood, it requires cash to keep hospital beds open and salaries paid. On such matters, I believe that writing 'policy' is quite effective in that it guarantees productivity and security of employees and patients. It also reduces risks and capitalizes on efficiency.
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Writing 'policy' lays down rules and guidelines that must be followed by the organization, thus avoids misunderstandings and denials of records. Recently, I have observed that there is a great shortage of hospital staff and this has had an unconstructive effect on patient care. If I am to recall correctly, this particular issue has been present for many years. During my hospital visits as a young girl, I remember my mother and I having to wait for long hours in an ever-ending queue, just to be seen by or attended to by a nurse, who in turn would request that we wait until the doctor was available.
I also remember that it would take some time before getting a chance to clear the medical bills due to unavailability of accountants to serve us. Since then, the situation has not changed. As one who is interested in healthcare administration, I would like to propose a few solutions that may alleviate the issue of staff shortages in hospitals. I discovered that a majority of staff leave because of discontentment with the working conditions. Some also complain of delayed salaries and less pay (MA, 2014). I therefore, propose that experience-based design be introduced in order to provide clarity to this particular challenge, allowing for the formulation of alternative design solutions to encourage nursing staff and productivity.
Previous attempts have been made to try and address staff shortages, but it has not worked. Hospital administrators and staff have been relocated to areas of need, only to face similar challenges. Lack of proper sanitation, less pay, and long distances are but a few of the factors resulting to staff shortages in remote areas (MA, 2014). Therefore, I propose the design of user-friendly ergonomic stations and provision of proper sanitation and lighting. This will greatly encourage staff retention and performance, and improve patient care.
Based on these findings, I believe that an appropriate plan of action would be to equip future nurses at the higher degree levels. Those who are more qualified will be ready to tackle the stresses that come with healthcare administration, and correctly manage general office duties.
Reference
Management Association (MA). (2014). Healthcare administration: Concepts, methodologies, tools, and applications . Hershey, PA: IGI Global.
