Our organization is currently facing two major problems; staff shortage and poor job satisfaction resulting in high turnover rates. The number of primary and ancillary service providers are far much less compared to the demand of healthcare provision. The patient to provider ration is very high because we receive many patients everyday demanding treatment while we persistently lose our workers. Also, most of our employees are not happy with their jobs, working environment and organization culture which has resulted to many workers quitting their jobs (Charles, 2011) . Then reason stated by dissatisfied workers are job stress, low working morale, underpayment, limited career growth and expansion and poor management practices.
The two problems have negatively affected our organization and currently threatens our future sustainability. Staff shortage does not only affect the organization alone, but also adversely affects the staff themselves. Due to high demand of healthcare provision, our healthcare providers must work for long hours while stretching their services under very stressful conditions (Walshe, 2011) . Overworking causes weariness, exhaustion, dissatisfaction and injuries. Furthermore, working when fatigued causes healthcare providers to make mistakes and errors often such as false medical calculations, misrepresentation and wrong prescriptions. To the casualties, staff shortage affects their welfare and denies them of getting quality medical care which they are entitled to (Sperry, 2017) . Medical errors have led to high patient mortality within the organization. Staff shortage leads to overcrowding at the emergency care rooms. To the organization, staff shortage leads to poor management, low productivity and less competitiveness. Many patients have lost confidence in our service delivery and thus opt to visit other healthcare facilities.
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Poor job satisfaction other leading to high turnover rates, leads to poor working morale, poor productivity, job stress and low customer retention rates. Moreover, it imparts negative attitude in the workplace which sharply affects workers overall performance (Sperry, 2017) . Dissatisfied employees often forego their mandates and responsibilities to engage in activities which do not have a direct relationship with their job description but rather makes them happy. Also, as part of the inherent human nature, dissatisfied workers develop stress when they work under unfavorable conditions (Walshe, 2011) . High turnover rates further increase staff shortage which escalates healthcare delivery cost because the organization must hire new employees to fill the vacancies. Low productivity has a direct effect on profits and the organization is vulnerable to incurrence of huge losses due to the increased cost of healthcare delivery (Charles, 2011) . Moreover, satisfied staff provide quality services while dissatisfied staff provide poor services and the latter’s effect is dissatisfied consumers leading to poor customer retention.
Improved communication, departmental collaboration and teamwork can help improve the current situation that our organization is facing. Communication is a prerequisite for transmitting and exchanging data and information to achieve harmony, support, congruency and coherence among several departments (Charles, 2011) . Collaboration plays a crucial role in increasing creativity and innovation which helps to provide solutions to recurrent problems. Teamwork on the other hand, helps to achieve cooperative effort of workers which in turn translates to realization of common goals. Effective communication improves work morale and job satisfaction. Excellent communication dynamics enhances workplace understanding and thus formation of strong bonds between junior staff and their supervisor which increases employee retention (Sperry, 2017) . Specifically, communication improves job satisfaction by reducing work place confusion, uncertainty, job insecurity and increases the sense of fairness. Effective communication reduces misunderstandings, resentments and frustrations because each member understands their job description consequently enhancing positive coexistence therefore improving job satisfaction (Walshe, 2011) . Moreover, management can share information such as annual reviews, financial reports and overall performance which steps up transpa rency and accountability (Charles, 2011) . Excellent communication can also help attract high t alent in the job market and assist to reduce the high turnover rates. The menace of shortage of employees will be reduced because communication creates a healthy working milieu, encourages integrity, provide proper direction and empowers workers as such aids in attracting and retaining of staff.
When employees work as a team and collaborate efficiently across the organization campus, they improve their problem-solving skills, share workload, pool talent and strength, learn from one another, speed up solutions to problems and increase work efficiency. This increases employee retention rates and job satisfaction. Collaboration and team spirit brings more meaning to the work being undertaken (Charles, 2011) . New employees can easily be attracted when an organization has a positive culture of team spirit. An environment where workers assist one another is a positive and tranquil milieu. It encourages creative development to take place increasing job satisfaction. Assisting one another establishes strong relationships among workers which motivates them to work to the best of their abilities leading to substantial productivity.
Communication and collaboration are important aspects in a business setting. Every organization experiences a paradigm shift that see them embrace teamwork rather than concentrating on tasks individually. The two aspects can be fostered in many ways. First is for the organization to lay down expectations for every employee (Walshe, 2011) . Each worker must understand their roles and respo nsibilities in the team unit so that they are accountable for their actions (Charles, 2011) . Defining roles help reduce confusion and conflict that arise due to misunderstandings. Secondly, the organization must set SMAT (specific, measurable, achievable and timebound) goals. Therefore, employees can focus their efforts towards achieving these objectives. Another technique is building workplace cohesion by ensuring that each member of a team is on the same playbook to reduce efforts of employees being duplicated (Walshe, 2011) . Every member directs their efforts towards the right course. The organization may also encourage workers to interact among themselves to build social and professional trees for them to freely share and discuss ideas, suggestions and results at a personal focus. Positive and supportive social interactions remove all barriers based on any facet; race, originality, nationality, sexual orientation and culture (Sperry, 2017) . Excellent communication and effective collaboration is the backbone of success of a healthcare facility.
References
Charles, R. M. (2011). The effective healthcare supervisor. Jones and Bartlett learning.
Sperry, L. (2017). Becoming an effective leader in healthcare management . Healthcare professionals press inc.
Walshe, K. (2011). Healthcare management. Open university press.
