Article link: https://academicjournals.org/journal/AJMM/article-full-text-pdf/63A098347718
Personality is a combination of behavior, attitude, personal beliefs and social characteristics in the way individuals express themselves. There are different types of personalities exhibited by individuals, especially at workplaces. They may be creative, playful, powerful or strategic. Therefore, communicating with each group requires a proper understanding of their features and characteristics to ensure effectiveness while avoiding conflicts in workplace communication. For example, dealing with sensing type of personality which is characterized by optimism, talkativeness and highly active requires a high degree of specificity, conciseness and incorporating visual aids in communication to ensure effectivity.
Effectivity in communication with different personalities is resulted by understanding the individuals and enhancing personal relationship in order to ensure inclusivity in the workplace . Failure to understand and relate well with different personalities may result in conflicts and misunderstandings which have negative effects on work organization and output. Proper understanding enhances communication among colleagues, to seniors (e.g. managers) and customers hence creating efficiency in workflow , organizational strategy achievement, and improved general information/message transfer. Conflicts may result from bias and incorrect assumptions and controversies facilitated by different personality styles leading to ineffective communication.
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Emotional intelligence is the personal awareness and ability to control one's characteristics in relationship to emotional experience when communicating with others. It also includes an understanding of the influences of other people's emotional characteristics in communication. Self-awareness is the basic entity where an individual must learn and understand their emotional characteristics and the way they affect others, especially in workplace communication. Self-regulation follows in which one controls the negative aspects of their emotions to facilitate enhanced communication. Lastly, they use their quality emotional features in motivating work performance and output.
EI allows individuals to efficiently express themselves, through quality and concise messages, therefore, improving workplace communication. Combination of effective positive personality-influenced communication and EI develops a good work environment which is motivating therefore
Augmenting strategic alignment. Personality and EI are important factors to consider when reflecting and discussing workplace communication effectiveness which is a key factor in enhancing work performance and motivation.
