Introduction
This Quality Assurance Plan is meant to ensure good quality of services offered by the organization. The organizational members, the top level managers, the clients were involved in ensuring the success of the plan and improving service quality at the facility.
Quality Assurance Standards
The first section of this plan defines the improvement of staffing interventions. The organization’s staff play a key role in promoting service quality at organizations ( Dhar, 2015 ). This step involves employing more staff to fill in specific areas with shortages. Moreover, staffing and intervention involves employee training and creation of customer-oriented culture. Secondly, the Quality Assurance Plan takes into consideration, data and clinical services as well as client interactions. The customer very much important to the progress of an organization. Similarly, business organizations ought to treat their customers with utmost important ( Elassy, 2015 ). Client interaction is promoted through the introduction of a customer service center ( Williams, Starcher & Brazier, 2016 ). Improving clinical data is yet another important part of this plan. The facility installed an electronic data system to maintain data in the facility.
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Dissemination
The other part of the Quality Assurance Plan involves dissemination. The QA Plan would be implemented through installation of an automation system. The installation of the system would be done majorly by the Information Technology (IT) department. The facility administration department will actively play a role in converting hard copy information to soft copy. Database systems and financial management systems would be incorporated into the new system.
Work Plan
The Work Plan defines the procedures, the specific financial investment, the dates for testing the system and the evaluation of the Quality Assurance Plan. The Plan will be financed from the facility’s ploughed back profits and the automated system be procured from a reputable software firm. The training of staff will be done just before the launch of the system. The system will then be fully implemented.
References
Dhar, R. L. (2015). Service quality and the training of employees: The mediating role of organizational commitment. Tourism Management , 46 , 419-430.
Williams, M. J., Starcher, J., & Brazier, R. F. (2016). U.S. Patent No. 9,294,624 . Washington, DC: U.S. Patent and Trademark Office.
Elassy, N. (2015). The concepts of quality, quality assurance and quality enhancement. Quality Assurance in Education , 23 (3), 250-261.
