The company is facing problems that are connected with the growth and expansion of the operations. The entire organization’s goals are becoming less aligned to the individual departmental and unit functions within the organization. This results from the increased operations and the internal applications within the organization. Presently, the units of the organization are not working in harmony and are not geared towards achieving the overall business aims. The main objective of the operation performance includes improvement in the quality of services, increased speed, dependability of the system, increased flexibility of the system and reduced costs of the production (Dijkman et al., 2015).
In the case of John Smith’s organization, there is a reduced speed with which the staff are responding to various issues raised by the customers, the quality of the services are also compromised as the installations are not done correctly when changes occur, communication problems are also realized between various departments thus hampering the operations of the business. A rise in the cost of operations of the operations is also a challenge to John Smith. The changes in the organizations bring about unit delays thus resulting in the problems that lead to the breakdown of communications and do not align with the overall objectives of the organization (Dijkman et al., 2015).
Delegate your assignment to our experts and they will do the rest.
In the organization, costs are also increasing. Costs are the main drivers of production and determine the profits from the activities. In the case of the organization, costs indicate the efficiency of operations. An increase in costs with a stagnant return implies that the operations of the company are inefficient (Hammer, 2015, 3). In the organization, the costs are increasing while the incomes generated by the same operations are stagnating thus showing that the company has reached a point where it is experiencing inefficiencies in the industry. The main objective of the organization is to make profits and experience efficient operations in the company.
The service delivery of the organization has also gone down because of the problems that are linked to the lack of coordination among different units of the company. The problems are connected to communication are then affecting the operations of the company and compromising on the quality of the services of the company. This leads to degradation of services and decreases the returns of the organization. The problems, however, can be sorted out by various measures that are geared towards improving the operations of the business and increasing the efficiency of the operations in the business. Redefining the objectives of the business and aligning the business unit’s objectives to the overall company’s objectives is one of the ways that helps in improving the operations of the business.
The first step towards increasing the efficiency of operations is to improve the human capital by ensuring the human resources are aligned to the modern production techniques and that they are trained on the industry’s best practices. The employees must also get to know the changes that are connected to the production in the industry, as well as, the organization’s main objectives. This would serve to improve the communications, as well as, promote the quality of services of the organization (Shi & Liao, 2015, 950). The flexibility is also ensured in the same process.
The second step involves the process geared towards reducing the costs of operations, planning the activities of the company such that the prioritized costs are included in the budget (Shi & Liao, 2015, 943). Outsourcing some of the contracts for the organization also improves the operation and promotes the efficiency of the organization. The company can also improve its services by improving the communications of the company. The improvement of the communications targets both the internal communication and the external communications of the company. The communications of the company are essential as it improves the quality of services offered and increases the efficiency (Hammer, 2015, 16).
References
Dijkman, R., van IJzendoorn, G., Turetken, O., & de Vries, M. (2017). Exceptions in Business
Processes in Relation to Operational Performance. arXiv preprint arXiv:1706.08255 .
Hammer, M. (2015). What is business process management?. In Handbook on business process
management 1 (pp. 3-16). Springer, Berlin, Heidelberg.
Shi, X., & Liao, Z. (2015). Inter-firm dependence, inter-firm trust, and operational performance:
The mediating effect of e-business integration. Information & Management , 52 (8), 943-
950.
