Slow customer service is a problem that can be experienced by any business as long as their customer base is growing faster than their business. The sales manager may have seen the employment of more salespersons working in the previous store she worked in, but this does not mean that this is the measure to be implemented while solving the issue of slow customer services. In this paper, I am going to provide proof why such advice should not be heeded.
The advice should not be taken since it is an implication of a rush to judgment. It does not mean that the measures taken in the other business store were taken because of slow customer services or more it was influenced by other factors such as lower human resource personnel. Furthermore, taking this action will mean that the wrong solution may be put in place thus a waste of resources ( Laudon, K. & Laudon, J., 2011) . In fact, critical thinking as to be implemented in this situation. Critical reasoning helps in suspending of judgment since it creates awareness of the numerous perspectives as well as alternatives.
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Before taking any judgment, the human resources have to be in a position to be aware of all the perspective that is in play. This means that hiring other sales representative may be one of the play but not the only solution. It helps in maintaining the doubt hence suspending the judgment ( Laudon, K. & Laudon, 2011) . In this case, the alternatives that are there should be tested, and the experience gained used as a guide for any forthcoming challenges.
Finally, the human resources must be in a position to understand or rather be aware of all the organisation along with personal limitations. When all of this elements and factors have been considered, then the right action will be taken.
References
Laudon, K. C., & Laudon, J. P. (2011). Essentials of management information systems . Upper Saddle River: Pearson.
