The University of California, Los Angeles ( UCLA) Health is a faith-based health care system found in California; it comprises a group of hospitals and medical schools. According to the study conducted by U.S. News and World Report's Best Hospital survey 2020-2021 Survey, the health system is the best health facility in California. It takes pride in offering high-quality patient care to the neighborhood people of Los Angeles and the entire United States.
ACLU health's mission is to deliver leading-edge patient care, research, and education to the human population. UCLA Health has strived to set the health care system through clinical research and modern technology in treatment procedures. ( Namavar et al., 2018). The Health facility offers all the specialized and general health services ranging from curative, preventive, rehabilitative, highly dependent, and Intensive health care and maternal service. In research, UCLA Health has state of the art laboratory and health scientists who also facilitate learning at UCLA medical school.
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The facility has a central vision of healing humankind, one patient at a time, by improving health, alleviating suffering, and delivering acts of kindness. To realize the set vision, UCLA Health applies the customer care approach of Connect, Introduce, Communicate, Ask, Respond, and Exit (C-I-CARE), a program aimed at setting organizational culture based on integrity, compassion, respect, teamwork, excellence, and discovery in day-to-day duties.
The complexity of UCLA Health adds to its resource competitive advantage, with the ability to hire and sustain qualified employees. The ACLU Health management system can be broken down into three levels; macro, mesos, and micro. UCLA Health Hospital system handles approximately 2.5 Million patients annually (Singer et al., 2017).
At the macro level of management is the Chief Executive Officer of UCLA Health and the UCLA hospital system's Chief Executive Officer. At the mesos level are the chief of staffs. There are professionals in various medical fields at the micro-level working in various UCLA health system hospitals.
Macro-level: Chief Executive officer of the UCLA health Hospital system
The current CEO is J ohnese Spisso, MPA ; she is in charge of all the hospitals in the ACLU health system. Her role is very crucial in keeping the entire UCLA health system in its scope of operation. As the top leader, she is concerned with the bigger picture of the hospital system regarding service delivery. The Chief Executive Officer's daily role is to ensure that all the hospitals have adequate infrastructural, human and informational resources and ensure all the hospitals are well managed as provided as per the Standard of Procedures (SOPs) and policy of the UCLA health system.
Meso Level: Chief of Staff
The officer at this level is the superintendent/directors of each of the hospitals of ACLU health. They report to the Chief Executive officer of the ACLU Health hospital system. Their primary roles in line with the company vision are to ensure that all the operation within their respective hospitals is conducted within the ACLU health policy and Standard of Procedures (SOPs). Their daily duty involves chairing Head of Departments(HODs) meeting, approving the hospital budget, and formulate an employee performance appraisal system.
Micro-level: The specialist, health care workers, and support staff.
The officer at this level offers essential services to the patients. They interact with the patients in a manner that is prescribed in the ACLU health policies. To observe the organizational vision, Officers at the micro-level apply C-I-CARE. C-I-CARE is a patient care method that follows the standard order of; Connect with the patient by Introducing yourself and your role to the patient, Communicate the treatment plan in the best way that the patient or caretaker understand, Ask the relevant questions and anticipate needs of the patient, Respond patient queries and concern and End courteously by communication the next process of treatment ( Doheir et al., 2019 ).
References
Doheir, M., Basari, A. S. H., Hussin, B., Yaacob, N. M., & Al-Shami, S. S. A. (2019). The New Conceptual Cloud Computing Modelling for Improving Healthcare Management in Health Organizations. International Journal of Advanced Science and Technology 351-362 , 28 (1), 351-362.
Namavar, A. A., Eshraghi, N., Dermenchyan, A., & Afsar-Manesh, N. (2018). Inspiring the Future of Medicine: The Healthcare Improvement & iNnovation in Quality (THINQ) Collaborative at UCLA Health. American Journal of Medical Quality , 33 (3), 326-328.
Singer, J. S., Cheng, E. M., Baldwin, K., Pfeffer, M. A., & UCLA Health Physician Informaticist Committee. (2017). The UCLA health resident informaticist program–A novel clinical informatics training program. Journal of the American Medical Informatics Association , 24 (4), 832-840.
