The term information communication technology is a broad term used to refer to all the software, hardware and sometimes human interaction, which is involved in electronically creating, manipulating and disseminating data. There are diverse technologies within this terminology, with the broadly used, especially in the office set-up being email, teleconferencing and instant messaging. The primary ICT tool is email. There also are different impacts of ICT about employee interaction and morale. On one hand, the employment of the primary and “tertiary” ICT methods to achieve goals is a welcome move to most employees. But as is the case for every technology, it cannot be 100% absorbed. Some employees feel that email ties them to constant checking of their mobile devices, laptops, and tablets. Such move does hold true as email is not as obtrusive as a phone call, regardless of the diverse notification settings employed by varying email clients and software.
This constant need to monitor your device to check for emails is tiring and does lead to eye problems due to continuous exposure to the display of any of the named devices.
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Email does have its benefits and pitfalls as an ICT tool. Principal amongst its advantages is that it is almost immediate and a message can be sent from halfway across the world and get to its pre-defined destination in milliseconds. It is communication at near light speed. Its key pitfall is that it is dependent on electrical pathways, hence without electricity, it just cannot function. Even with electricity, there is the issue of an internet connection, without which, the technology is dead in the water. Instant messaging is the future of ICT based communication and was not mentioned in the list given. This employs the use of text-based software that sends text, images, videos and recently, documents at the same speed as email. The benefit IM has over email is that it allows for easier multi-media sharing as compared to email. Software such as WhatsApp, are used within the organization to disburse instantaneous information or messages. They are highly effective due to their multimedia capabilities and speed.
