Whether you run a large company or a small business enterprise having impeccable relationship management skills is vital to the success of the company. It is what will set you apart from the rest of your competitors and help you to retain and attract your customers ( Burton, 1990). While most of the management skills are important, there are some that stand out more than others such as the ability to resolve conflict within the workplace. It is hard to avoid conflict entirely both in the workplace and away from the office, but while this is the case, poor communication and tension in the office place can lead to elevated distractions that will tamper with the overall objectives of the company.
Having the ability to resolve conflict in the workplace means that the individual will be able to see the signs of conflict and formulate a plan to counter the same. Not only does this help the workers involved in these incidents but the rest of the company as well. Conflicts that are allowed to escalate without any form of the resolution being put forward will affect the productivity of the company and damage the morale of the workers.
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It is important to note that not all conflicts are alike and that the methods used to resolve them are not the same. They can be resolved using direct confrontation with the disagreeing parties or in the presence of a mediator such as a supervisor or the human resource officer ( Ramsbotham et al, 2011) . Resolving conflicts before they escalate will ensure that the workplace is peaceful and reduces incidences of tension. It will also help to reduce employee turnover rates since the workers will be happy at their stations and dedicate their time to increase their output rather than being caught up in the distractions in the workplace. The most important aspect of conflict resolution is finding the underlying issue or issues and tackling this as a way of ensuring such situations do not arise in future.
References
Burton, J. W. (1990). Conflict: Resolution and prevention (Vol. 1990). Macmillan.
Ramsbotham, O., Miall, H., & Woodhouse, T. (2011). Contemporary conflict resolution . Polity.
