Roles of Knowledge Management Systems
Knowledge management systems are IT solutions within the organization that allows for storage and access to stored information, thereby providing effective problem-solving and efficient collaboration. The management system in an organization establishes an efficient workplace through swift and improved decision making (Zaied et al., 2012). These systems offer an optimized onboarding and training process that enables the business to have continuous improvement and integration. They also provide valuable knowledge to the workers and thus increasing innovation. They act as foundations of organizational knowledge and gives the firm a commutative advantage.
Expert Systems
Expert systems are the programs and computer applications created to solve difficult problems in a specific domain by emulating the behavior of an expert or extraordinary human intelligence (Adekunle et al., 2018). These systems can offer advice and instructions, demonstrating and explaining a process, diagnosing and interpreting input, and justifying and suggesting alternatives to the problem. Expert systems are composed of a knowledge base, inference engine, and user interface.
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Content Management Systems
Content management systems are software program which is relevant in the management of web and enterprise content which enables numerous supporters to develop, edit and publish digital contents (Mauthe, 2004). The content created is then stored in the database that illustrates a presentation sheet founded on a set of templates. It allows the organization to maintain track of text, videos, photos, and all documents on their websites.
Ways in which Engine Repair Shop Benefits from an Expert System and Content Management System
The expert system would be very significant to the engine repair shop. This is because the system can give answers for decisions and processes that technicians may experience difficulty in comprehending. The system is loaded with vast information that can provide answers to various queries. The business is likely to reduce the training costs of technicians since the system offers training (Leondes, 2002). The business also could avoid wastage because of the reduction of human error. Finally, the business can provide services easily and quickly due to the reduction of the time required to solve the problem. Examples of these systems include MYCIN and DENDRAL.
Installing a content management system in the engine repair shop can be very beneficial in the following ways. The system can be operated at ease by technicians who do not have technical backgrounds. It gives room for multiple contributors, thus making it simple to manage roles and publishing permissions (Mauthe, 2004). The system improves the maintenance of the site, thereby making it easy to change, update, and add functions without destroying the site. Lastly , it improves customer services and enhance s security to the business site. Examples of these systems include Drupal and Joomla.
Ways in which Engine Repair Shop Benefits from Business Intelligence
Installing essential business intelligence in the repair shop could be important in different ways. The management will have the ability to make fact-based and informed decisions regarding how best to deliver quality services to the customers (Rud, 2009). The business can significantly increase its profit through the elimination of wastes. They can also help the business to identify opportunities by measuring its strengths and weaknesses against those of the competitors. Some of the recognized business intelligence software includes Oracle BI and Sisense.
Engine Repair Shop Use of Social Media
Social media is very crucial in today’s business operations. The repair shop can use online platforms to get information about customers and make valuable business decisions. The shop can obtain the data of those interacting using their account and analyze it and obtain patterns that will help them to determine what the customer needs and how to get new customers. The platform enables the business to interact with other s and share content online and make announcements to its stakeholders. The shop can use it to acquire huge marketing opportunities and inform customers about their services. The business can also use it to establish their brand.
References
Adekunle, A. A., Ikubanni, P. P., & Agboola, O. O. (2018). An Expert System for Automobile Repairs and Maintenance. Mindanao Journal of Science and Technology , 16 (1).
Leondes, C. T. (2002). Expert systems: the technology of knowledge management and decision making for the 21 st century . Elsevier.
Mauthe, D. A. (2004). Professional Content Management Systems Handling Digital Media Assets. John Wiley & Sons Ltd.
Rud, O. P. (2009). Business intelligence success factors: tools for aligning your business in the global economy (Vol. 18). John Wiley & Sons.
Zaied, A. N. H., Hussein, G. S., & Hassan, M. M. (2012). The role of knowledge management in enhancing organizational performance. International Journal of Information Engineering and Electronic Business , 4 (5), 27.
