Effective communication play significant roles in facilitating proper coordination and smooth running of business activities in an organization. In every organization, professionals in different departments should support effective communication among themselves to help share useful information for decision-making purposes. However, effective communication in an organization can only be achieved when there are good leadership development plans that can encourage proper coordination among professionals. The human resources department, supervisors, leaders, and customer service representatives should fully support effective communication to enhance collaboration and provide useful and relevant information to employees and other stakeholders. This study seeks to discuss how leadership development programs can improve effective communication in an organization to enhance the cooperation and sharing of pertinent information to claimants. In doing so, key determinants that influence effective communication in an organization will be discussed to determine how they affect collaboration and sharing of relevant information.
Literature Review
This section of the study will summarize findings from peer-viewed sources about the topic of study. Leadership development programs perform essential in supporting effective communication and coordination in an organization. As such, the first part of the literature review will focus on the importance of leadership in an organization.
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Importance of Leadership Development to Organizations
Leadership Development Programs are 5-day plans designed to assist the middle and top management in coordinating various activities to help connect different strategies to support everyday organizational activities. These programs are used by middle-sized and large organizations to implement strategies that can help achieve organizational goals and objectives by promoting coordination among employees and the management. The following are the key benefits of leadership development programs (LDPs):
Improving Staff Relations
Staff relations is one of the most significant aspects that determine the success of an organization. Good leadership development programs improve staff relations through motivation and timely sharing of useful information to different professions ( Tayal et al., 2018) . The former helps to reduce the distance between managers and employees, thus building teamwork spirit at workplaces. Consequently, employees can easily reach their supervisors and human resources professionals to table their grievances, which might affect their performance. In doing so, it helps to improve employee performance, thus leading to accomplishing organizational goals. Therefore, the management of companies must implement good leadership development programs to enhance better coordination and communication in an organization.
Learning New Leadership Skills
Effective leadership development programs can enable the human resources department, supervisors, leaders, and customer service representatives to acquire new and advanced leadership skills. Such skills are useful in creating and sustaining a successful team, resulting in better coordination of organizational activities ( Tayal et al., 2018) . As a result, leaders and supervisors can listen to employee claims and grievances that can adversely affect their performance. New leadership skills promote teamwork as leaders, supervisors, and customer service representatives can learn how to bring employees together by listening to their comments on how organizational activities are managed and run ( Tayal et al., 2018) . As such, it is evident that leadership development plans are fundamental for an organization's success because they help to improve collaboration and coordination between employees and the management.
The Nature, Purpose, and Benefits of the Leadership Competencies of LDPs
Leadership competencies are skills and behaviors that aim to improve organization performance by promoting teamwork spirit of both employees and the management. The nature of leadership competencies varies depending on the activities an organization performs and leadership development programs adopted by the management of a company ( Geerts, JGoodall & Agius, 2020) . However, the objectives and purposes of leadership competencies are precise since they seek to improve coordination and collaboration between employees and management. The following are some purposes of leadership competencies that are contemplated in the LDPs:
Clarifying roles and objectives of leadership
The most significant role of leadership in an organization is to ensure that employees know and understand their duties. Also, the subordinate should know organizational expectations that they should meet. According to Otocki and Turner (2020), the primary purpose of leadership competencies is to clarify the roles and objectives of organizational activities through effective communication by the management to enhance proper coordination and collaboration among employees. The former infers that leadership development programs should clearly define all employees' job responsibilities and performance expectations to facilitate the smooth running of organizational activities ( Geerts, JGoodall & Agius, 2020) . Successively, the latter will enable leaders to respond positively to any claim from employees that can help to improve their performance.
Planning and Developing Problem Solving Strategies
Planning and problem-solving in an organization entails defining how to approach issues whenever they arise. Otocki and Turner (2020) expound that the planning and developing effective problem-solving methods are essential leadership competencies contemplated in the leadership development programs that help solve issues in an organization. As such, to promote the smooth running of all organizational activities, the management of companies should adopt effective LDPs that can address both management and employee grievances and issues.
The strategies and implementation (action plans) used in the LDPs
The success of leadership development programs primarily depends on the strategies and implementation action plans adopted by the management of an organization. Adopting effective policies and implementation action plans will enhance the success of the project, thus will lead to the success of organizational activities. Below are some essential strategies and action plans used in leadership development programs to enhance coordination and collaboration between management and employees at workplaces.
Through building trust as a Leadership Competency
The main essence of leadership is to help people do the best in their area of activity to achieve organizational goals and objectives. However, to achieve this, leaders and supervisors should consider a potent combination of technical, interpersonal, and intrapersonal skills to give the right direction on how to accomplish organizational goals.
Griffith, Baur, and Buckley (2019) explain that as employees continue to perform their duties, the strong organizational relationship becomes more important than the subject of professionalism. Therefore, building trust as a leadership competency is an appropriate strategy that can be used in the implementation of leadership development programs.
Shifting in Leadership Expectations
Designing genuine expectations in an organization is a significant activity that can enable the management of a company to achieve organizational goals. Therefore, making the right shift in leadership expectations can fill the gap in leader performance and the actual situational reality of organizational activities ( Zeeman et al., 2019) . Adopting shifting leadership expectations can enable leaders to successfully implement leadership development programs that are capable of addressing arising issues between the management and employees. As well, employees and other subordinates will be able to freely forward their claims to the management. As a result, this strategy can improve employee and organizational performance due to better collaboration and coordination.
Conclusion
Conclusively, leadership development programs are essential elements that determine the success of an organization. LDPs enhance proper coordination and collaboration between the management and employees. As such, leaders and supervisors can listen to employees' grievances and claims, motivating employees, and promoting teamwork at workplaces. Therefore, it is imperative to adopt good leadership development programs in an organization.
References
Geerts, J. M., Goodall, A. H., & Agius, S. (2020). Evidence-based leadership development for physicians: A systematic literature review. Social Science & Medicine , 246 , 112709.
Griffith, J. A., Baur, J. E., & Buckley, M. R. (2019). Creating comprehensive leadership pipelines: Applying the real options approach to organizational leadership development. Human Resource Management Review , 29 (3), 305-315.
Otocki, A. C., & Turner, B. F. (2020). Behavior training is not enough: empowering middle managers by shifting mindset. Military medicine .
Perry, C. K., Damschroder, L. J., Hemler, J. R., Woodson, T. T., Ono, S. S., & Cohen, D. J. (2019). Specifying and comparing implementation strategies across seven massive implementation interventions: a practical application of theory. Implementation Science , 14 (1), 32.
Tayal, R., Upadhya, R. K., Yadav, M., Rangnekar, S., & Singh, R. (2018). The impact of transformational Leadership on employees' acceptance to change. VINE Journal of Information and Knowledge Management Systems .
Zeeman, J. M., Bush, A. A., Cox, W. C., Buhlinger, K., & McLaughlin, J. E. (2019). Identifying and mapping skill development opportunities through pharmacy student organization involvement. American Journal of Pharmaceutical Education , 83 (4).
