In the world of business, various factors come into play for the conducting of daily activities within the organization. As a result, various people are appointed to certain positions such as managerial position to oversee and ensure effective performance of activities for profit making as it is among the major goals of any business or organization. While holding the position of a manager, a person ought to show managerial skills and abilities as well as leadership skills and abilities, since leading and managing are not similar concepts. Based on a video, this paper will discuss one of the decisions by Gary Kelly's, CEO of Southwest Airlines, portraying him as a good manager, one of his actions that depict that he is a good leader as well as the significance of treating employees better than the customers.
As demonstrated in the video, one of the decisions by CEO Gary Kelly is that of flying all the same planes 737 so that parts and maintenance are much easier. Deciding to acquire parts and conduct maintenance easier results to a less costly undertaking, which reduces the cost Southwest Airlines incur, making Kelly a great manager. Good managers know what to do, and they employ the same in ensuring expenditure for a company is reduced to maximize profits. Other bonus decisions are those of keeping treating customers like kings and queens and the employees even better than customers, which is clear in the video.
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Among the actions that depict Kelly as a good leader is a manner in which he interacts with both clients and employees on a personal level. As demonstrated in the video, Kelly tries as much as possible to interact with the employees, which results in the sense of value among them since they express their confidence in him. Having a personal relationship with employees’ among the qualities of good leaders since it motivates employees by giving them a sense of importance and belonging thus better performance f eth employees and eventually Southwest Airlines.
Significance of Treating Employees Better Than the Customers
Employees play a crucial role in ensuring a business runs smoothly through each of their contributions and activities, which usually depends on their position in the company. However, in addition to providing safety and paying the employees, owners and managers of business should treat their employees better than they treat their customers for efficient performance, thus large profit making (Nayar, 2010). One of the reasons to treat employees better than customers is because it increases their productivity as well as loyalty. An act of better treatment portrays to employees as valuable and beneficial to the company, which causes them to work harder and smarter to make more profits for the company through increased productivity. Similarly, employees display more loyalty when they are treated better and are made to feel like they are part of the company rather than just workers of the company (Nayar, 2010).
Secondly, treating employees better than customers’ results in the creation of an environment that fosters good relations with the customers. Happy employees, due to being treated better than the customers, interact better with a company’s potential and current customer base for effective performance, thus profit making. Thirdly, there will be fewer sick days as employees will not need to fake sickness to avoid rude or complaining managers all the time. Also, treating employees better than employees will result in less stress thus reduced chances of falling ill (Nayar, 2010). When employees are treated well, they tend to tap into their potentials since they have an enabling environment, which results in the exploration of talent that results in quality production, thus increased profit margins. Lastly, treating employees better than the customers ensures less turnover since the employees will not quite to look for better jobs. Therefore, a company can maintain its employees if it treats them better than it treats the customers.
References
Charlesworth, D. (2017). Decision Analysis for Managers, Second Edition: A Guide for Making Better Personal and Business Decisions . New York: Business Expert Press.
Dutton, J. E., & Spreitzer, G. M. (2014). How to be a positive leader: Small actions, big impact .
Nayar, V. (2010). Employees first, customers second: Turning conventional management upside down .
https://www.youtube.com/watch?v=1tKlt2KRfu0
