Healthcare facilities are critical service delivery centers in any community. The pressure to continuously perform diligently and offer services beyond reproach is always a key factor in ensuring that such facilities retain their reputation (Salmond & Echevarria, 2017). My uncle was suffering from early-onset dementia, a mental condition that meant he spent most of his days in the Hospital either on regular assessments for medication therapy. Once he got admitted for three weeks as his condition got severe and he could no longer continue attending to his roles as before. As a family, it was decided that he be admitted to a local hospital for continuous examination and close care.
One evening I passed by the Hospital to check on him on my way home, after exchanging pleasantries he indicated to me that I should can his nurse as he needed to turn on his bed. It was during this moment that I realized he had suffered severe pressure ulcers along with his elbows and on the heels. I was concerned since bedsores, and other pressure ulcers are a common condition that patients who are admitted to long rests suffer when not properly attended. An assessment of patient service in the facility indicated a significant number of patient falls as well as bedsores. According to Gilbert & Cousins (2017), the healthcare facility's observance of the IOM's six aims of improvement offers a structured approach to ensuring the proper delivery of service. A measure of the Hospital's performance against these aims would see the facility perform as follows:
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The facility failed to prioritize patient safety
The facility cannot deliver patient-centred care
The Hospital reacts to patient issues, thus fails in delivering timely and responsive care to patients.
The administrative aspect of the facility proved noneffective to deliver critical health services.
The facility is inefficient in care provision due to negligence and lack of appropriate capacity to manage proper care services.
The facility offers equitable and non-discriminative services.
The hospital administration has an opportunity to improve its patient service delivery. First, there is an urgent need for staffing. The appropriate number of staff would offer more options and skills to handle patients (Salmond & Echevarria, 2017). Further, the facility needs to invest in primary health facilities, such as beds and emergency communication channels. Here, the application of healthcare technology would be appropriate.
References
Gilbert, N., & Cousins, J. B. (2017). Advancing Patient Engagement in Health Service Improvement: What Can the Evaluation Community Offer?. Canadian Journal of Program Evaluation , 32 (2).
Salmond, S. W., & Echevarria, M. (2017). Healthcare transformation and changing roles for nursing. Orthopedic nursing , 36 (1), 12.
