In a working environment, the conflict between human resources is inevitable. One of the methods to address the conflicts is through the use of a neutral third party to help in resolving the conflict by employing specialized communication and negotiation techniques. Hiring such a professional sometimes is expensive. It is the reason that modern-day managers hire professional mediators to secure mediation training for employees and themselves ( McKenzie, 2015) . The discussion on this essay, therefore, is based on how professional training on mediation can help employees solve conflicts at the workplace.
According to Saundry (2012), mediations help employees help themselves. With the necessary mediation skills, employees find it easy to sit and express themselves. It is only through effective communication that conflicts can be solved. In an open dialogue, conflicting employees recognize each other’s viewpoint. It is through the power of mediating that workers can effectively express themselves.
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Manager as an employee as help in resolving conflicts ( McKenzie, 2015) . Managers in an organization are employees and when they have the mediation skills, they help resolve a situation. Managers become mediators if the subordinates are conflicting. They give conflicting parties a platform to express their displeasures about each other. Managers find the missing link and help the two understand each other viewpoint.
In addition, mediation skills help employees to avoid conflicts in the workplace ( Staff, 2019) . Besides resolving a conflict that has already occurred, mediation skills also play a role in preventing an escalation of a situation. In large extent conflicts are caused by drawbacks of poor communications skills. Mediation skills teach on how to improve these skills so that to avoid conflicts. When there is a problem with communication it is prudent that it is addressed before it becomes a source of disagreement. From such viewpoints, it is easy to say mediation skills among the employees help themselves.
References
McKenzie, D. M. (2015). The role of mediation in resolving workplace relationship conflict. International journal of law and psychiatry , 39 , 52-59.
Saundry, R. (2012). Conflict resolution and mediation at Bradford MDC: A case study. Acas Research Papers , 8 , 12.
Staff, P. (March 19 th , 2019).Mediation Techniques – Resolve Disputes and Manage Conflict with These Mediation Skills. Mediation.
