A quality improvement plan is a document that states a facility's goals and strategies laid down to achieve the same. It also determines whether a facility is fit to be running or not. Besides helping the service providers assess whether they are providing quality care, it is also a guide that regulatory bodies use for assessment. All Quality Improvement plans (QIP) must include identifying areas that need improvement, a statement about the facility's philosophy and an evaluation of the procedures, practices and processes of the facility, as outlined by the National quality and regulation standards ( Mohammad ,2016) , in this case, the U.S Department of Health and Human Services.
The degree to which healthcare increases the likelihood of desired health outcomes determines whether a facility is providing quality healthcare or not ( Hayes, Batalden & Goldmann, 2015 ). The outcomes must also be in line with the current professional knowledge, as outlined by the Institute of Medicine (IOM). Quality Improvement plans cross-check whether the operations of the facility meet the above criteria. The QIP is a template with which the hospitals assesses its performance and strategize what should be done for departments that do not meet national standards yet ( Chassin & Galvin, 2015) . Adopting a QIP is also import as errors from machines often occur in the hospital. With a QIP present, the facility can assess if the loss was due to devices or a shortcoming in the hospital's operation strategies.
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The hospital management has received of patients waiting for longer than usual, and physicians being rude. This calls for a re-assessment of the quality of the facility’s services, which can be achieved by creating and implementing a QIP. The management must ascertain the claims, identify the departments that are affected, and provide strategies to achieve the same. As stipulated by national guidelines on health, the hospital has not met requirements for quality healthcare if patients have to wait for too long, and practitioners are rude.
References
Chassin, M. R., & Galvin, R. W. (2015). The urgent need to improve health care quality: Institute of Medicine National Roundtable on Health Care Quality. Jama , 280 (11), 1000-1005.
Hayes, C. W., Batalden, P. B., & Goldmann, D. (2015). A ‘work smarter, not harder' approach to improving healthcare quality. BMJ Qual Saf , 24 (2), 100-102.
Mohammad Mosadeghrad, A. (2016). Healthcare service quality: towards a broad definition. International journal of health care quality assurance , 26 (3), 203-219.
Information Sheet
Project Title
Quality of services within the hospital
Purpose of the Quality Improvement Plan
The hospital management has received complains by patients on the low-quality service, which includes long waits and rude physicians. Healthcare focuses on making service provision patient-centered and wholesome; thus there is need to implement quality improvement strategies. The plan will investigate the claims presented by patients, and find out others that affect the patients' and staff needs. During the research phase of the plan, the departments will also be assessed on how they meet set national standards on healthcare provision.
Scope of applicability for the plan
The quality improvement plan will apply to all departments of the hospital, including those that have not had quality complaints. This decision has been made to ensure all departments are in synchrony with patient and staff needs.
Costs
The plan will be a relatively cheap project to run since the Head of Departments will issue questionnaires to patients and staff to collect information. The questionnaires will be open-ended and anonymous to cater for thoroughness and honesty.
Feedback and implementation
The management, which is represented here, will be charged with the role of analyzing the feedback and implementing quality improvement. The hospital already has a quality plan for all departments; thus the board will be guided by the existing plan. In addition to the pre-existing plan, recommendations based on the received client complaints are also included in the executive summary. However, the board will have to make necessary adjustments in cases where a department has experienced a change in hierarchy.
Dr. Johnson White has recommended the quality Improvement Plan, acting on behalf of the Public Relations Officer, as instructed by the CEO. For any inquiries, kindly contact White@Ulevhospital.com .
