The Administration of Children Services (ACS) in New York City is an agency that was set up to monitor the welfare and wellbeing of children in the city. This being the case, the agency works closely with other human service organizations within the community, schools to offer life skill coaching, and government institutions such as the correctional facilities to rehabilitate errand youngsters (Pecora et al. 2017). The agency, therefore, embraces an organizational culture that promotes diversity, partnership, and teamwork. The staff, partners, volunteers, and donors come from diverse backgrounds age wise, field of specialization or economically. The human services administrator in their duty of supervising the personnel will have to consider factors such as the level of expertise of the staff when evaluating their role and effort to realize the organizational goal.
One model cannot evaluate all the personnel. For instance, community volunteers cannot be assessed using the same model the trained human service providers are evaluated on. This is because they do not have technical exposure on how to approach specific issues like coaching and offering guidance and counseling. Another factor the supervisor will have to consider is the level of exposure and experience of the personnel (O'Neill, Beauvais, & Scholl, 2016). ACS is regarded as a national agency whose members and volunteers come from different backgrounds in terms of experience and exposure to human service. They have trained personnel on different levels of human service. There is that personnel who are knowledgeable in guidance and counseling, others in coaching life skills, and still, others are experienced on matters rehabilitation. The human service administrator would have to put in mind this form of diversity to develop models that would effectively evaluate the personnel based on their field of specialization, and not on a general model of supervision.
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References
O'Neill, J. W., Beauvais, L. L., & Scholl, R. W. (2016). The use of organizational culture and structure to guide strategic behavior: An information processing perspective. Journal of Behavioral and Applied Management , 2 (2), 816.
Pecora, P., Whittaker, J., Barth, R., Maluccio, A. N., DePanfilis, D., & Plotnick, R. D. (2017). The child welfare challenge: Policy, practice, and research . Routledge.
