An effective assessment of patient satisfaction is used to determine the effectiveness of healthcare services that were provided by various healthcare providers and facilities. Evaluation strategies will assist medical professionals to involve patients in decision making regarding their healthcare and oversee the healthcare delivery practices to make sure that all healthcare facilities are successfully fulfilling their objectives of providing reliable healthcare services to improve the health safety and wellbeing of citizens (Farley at al., 2014). Assessing patient satisfaction is crucial when determining the quality of healthcare provided to patients.
Assessment of patient satisfaction through a strategic tracking system allows healthcare management to acknowledge areas that need to be improved and chooses the best form of quality enhancement strategies to benefit the health facility. Some of the two methods of measuring and tracking patient satisfaction are the Picker Commonwealth Program Patient-Centered Care and the Consumer Assessment of Health Care Providers.
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The Consumer Assessment of Healthcare Providers and Systems abbreviated with (CAHCPs), this system was designed and created to systematize assessment of patient’s experiences with inpatient and outpatient healthcare facilities. This system assesses patient satisfactory through pain management, timeless and attention to health care from medical professionals, communication with staff and physicians, discharge, cleanliness, and the overall health care rating (Joshi, 2014). CAHPS provides a survey that is part of the national plan to issue reports to the general public, which will help to improve the quality of healthcare services and assist patients in deciding on their healthcare plan and hospital.
Picker Commonwealth Program Patient-Centered Care this strategy was developed to be used as a mean for communication to determine patient concerns and needs. It references factors that affect patient healthcare: coordination of care, physical comfort, communication and education, respect for patient needs and value, access to quality care, emotional support. Healthcare facilities are employing this strategy to obtain more useful data concerning patient satisfaction (Dlugacz, 2017).
I have encountered both types of both assessments but as a patient. I was asked to complete both in different occasions but I related more with the Picker Commonwealth Program Patient-Centered Care. It is because I found it more personal and it resonated more with what I would want form any healthcare professional or facility in the case that I seek healthcare services.
References
Dlugacz, Y. D. (2017). Introduction to health care quality: Theory, methods, and tools. San Francisco, CA: Jossey-Bass
Farley, H., Enguidanos, E. R., Coletti, C. M., Honigman, L., Mazzeo, A., Pinson, T. B., ... & Wiler, J. L. (2014). Patient satisfaction surveys and quality of care: an information paper. Annals of emergency medicine, 64(4), 351-357.
Joshi, M. (2014). The healthcare quality book: Vision, strategy, and tools. Chicago, IL: Health Administration Press.
