A project is generally defined based on the outcomes or benefits. In a nutshell, a project is a unique work undertaken to achieve all the set plans of the firm and its success depends on the achievement of the objectives within the agreed period of time. Therefore a project management must ensure the clear applications of processes, methods, knowledge, skills, and experiences to achieve the stipulated goals and objectives of the project. On the other hand, operations management is a field whose concern is to plan, organize and supervise in the contexts of goods production, manufacturing, and service production. These two are integrated so as to achieve the set objectives.
Since the two are incorporated, the project management techniques are important to operators and therefore very important for them to understand. The project management techniques enable the operators to calculate risks and consequences which may hinder the achievement of the set objectives. Also, these techniques allow the operation manager to consider the consumer needs and through this, the operation management will try to meet the consumers’ expectations without fail ( Kerzner, Horold & Kerzner, 2017) .
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Through an understanding of the project techniques, the operation managers can potentially estimate project costs and schedules. This includes the setting of a budget which should summarize the planned expenses and revenues related to the project, thus ensuring proper outcomes or desires ( Meredith, Jack & Mantel, 2011) .
Understanding the project techniques also enables the operation management team to delineate the project goals and objectives to stakeholder needs. The function and aims of every firm are to ensure that the set goals are achieved and this is done by ensuring that there is a harmonious existence between the stakeholder’s needs and that of the project. Through this, the operation managers use the techniques to set objectives that are friendly and all geared towards the same desired outcomes.
Every firm is faced by a threat of poor development of breakdown structures which are accountable for the outcomes. Through the clear understanding of techniques, the operation management team should develop a work breakdown structure which includes the creation of a preliminary budget and setting baseline of the project together with a statement of work. This ensures proper monitoring of progress against baseline plans and conduction of post-project reviews.
The firm can integrate the two principles in order to create customer value by inculcating the processes, methods, skills, knowledge, and experience with the planning and management of the firm. Through this, the customer will obtain the desired goods and services because of proper management of the firm. The customer will, in turn, get satisfied. For example, if the firm has set an appropriate budget, the services will be rendered without interferences. Through this, the customers are likely to get satisfied and feel part of the firm.
References
Kerzner, H., & Kerzner, H. R. (2017). Project management: a systems approach to planning, scheduling, and controlling . John Wiley & Sons.
Meredith, J. R., & Mantel Jr, S. J. (2011). Project management: a managerial approach . John Wiley & Sons.