Provision of Healthcare Services in Healthcare Organizations

Organizational Analysis – Your Experience

Observations

Provision of healthcare services in healthcare organizations is prone to different types and levels of conflicts which might derail operations within the organizations. Conflicts are time consuming and negatively impact productivity and efficacy of healthcare provision (Ramsay, 2001). As a licenced vocational nurse working in Hospitality House organization, a doctor once prescribed a narcotic to a patient I was attending to at the organization. We forwarded the narcotic prescription to a pharmacy to have the medication delivered for the patient. Unfortunately, the medication prescribed by the doctor was not delivered and on further enquiry we learnt from the pharmacy that the narcotic prescription could only be delivered with prior permission from a manager or an insurance company. As such, the patient did not take the prescribed medication on time as it was per the doctor’s instructions. As a licenced vocational nurse, I reported the issue to my director of nursing in Hospitality House organization.

The director of nursing in Hospitality House organization intervened and wrote to the pharmacy requesting for the delivery of the prescribed narcotic medication. We received a temporary medication from the pharmacy as they waited for authorization from an insurance company in order to release the full dose that had been prescribed by the doctor. As it is noted by Ramsay (2001), the process of having the narcotic medication delivered to the patient by the pharmacy took longer than we had anticipated. It turned out to be time consuming and negatively impacted the outcome for the patient. However, the intervention of my director of nursing led to the delivery of the prescribed narcotic medication though not the full dosage prescribed. Failure to deliver the full prescribed dosage as per the pharmacists was because narcotic medications need prior permissions from healthcare organization’s managers or recognized healthcare insurance companies or organizations.

The director of nursing was effective in handling the conflict which arose after the doctor prescribed narcotic medication to a patient. The director of nursing is very persuasive and through her persuasion, she was able to convince the pharmacy that the medication prescribed to the patient was the right one and could not cause any harm. Through her persuasion, the pharmacy delivered the required narcotic medication even without the authorization of a manager or an insurance company. Her leadership style also portrays a lot of care and concern for the wellbeing of the patients. Through her caring character, the director of nursing took it upon herself to contact the pharmacy and plead for the delivery of the prescribed narcotic medication. She showed a lot of care and concern for the wellness of the patient and she was prepared to push for the delivery of the narcotic medication.

Reflections

My first two weeks at Hospitality House organization were full of mixed reactions, especially towards the director of nursing. My initial perceptions towards the director of nursing were negative. I actually anticipated a rough time under her supervision because of the way she induced us to the normal activities at Hospitality House organization. Her introductory speech depicted sternness, leaving no room for negotiation or negligence of any type. As a newly employed licenced vocational nurse with very little experience, I expected my stay at Hospitality House organization to be unfriendly. However, it would later turn out to me that the director of nursing was very cooperative and open for questioning and assistance to the newly employed staff at Hospitality House organization. The next few months at Hospitality House organization were full of learning as the director of nursing would help me accomplish most of my activities as a licenced vocational nurse.

According to Koshy et al. (2017), reflective practice is usually the first encounter in work places, especially in the healthcare and nursing sector (Koshy et al., 2017). Reflective practice usually helps a new employee develop character and attitude towards operations in an organization. Working under the director of nursing at Hospitality House organization has impacted my attitude towards the duties performed by licenced vocational nurses. The director of nursing always strives to achieve the best in all what she indulges in at the Hospitality House organization. She has over the years taught the importance and value of performing my duties to the best of my abilities. As a result, my contribution to the Hospitality House organization has been of great. Through the leadership styles and characters that I have learnt from my director of nursing, I have positively impacted the organization’s move towards achieving its goals and targets.

The director of nursing leadership style and skills greatly complement the organization’s efforts towards achieving its goals and targets. Through her leadership style and skills, all registered nurses and licenced vocational nurses at Hospitality House organization have reached a consensus of executing their duties optimally. The quality of healthcare services offered to the patients has greatly improved. Recovery time for the patients has also reduced due to the improved healthcare service provision induced to the nurses by the director of nursing. The quality of service realized due to the contribution of the director of nursing at Hospitality House organization has won the organization nationwide recognition. As a result, the organization has been able to partner with other healthcare service providers from other regions, a move which has further enhanced internal operations and quality of service. Generally, Hospitality House organization can attribute most of its achievements to the contribution and influence of the director of nursing.

Professional Development

Healthcare provision calls for a team work, where each professional is willing to train others and pass on his or her knowledge and skills to them. The healthcare sector is evolving, raising a worldwide demand for quality patient care necessities and a consequent health care professional development which greatly focuses on patient centred teamwork approach (Babiker et al., 2014). The experience and great service provision moments I have had as a licenced vocational nurse have triggered my desire of one day becoming a director of nursing. The motive behind my desire to become a director of nursing is to have a chance of training junior licenced vocational nurses to be great healthcare providers. It is also an opportunity to practice my character of care and concern towards ensuring that patients are well attended to and that healthcare organizations like the Hospitality House organization positively impact the wellness of the residents of the regions they are located at.

The position of a director of nursing is demanding and calls for self-sacrifice in all activities for the sake of fellow colleagues and the organization. As a director of nursing, I would exercise transformational leadership style. My greatest desire would be seeing fellow colleagues in the healthcare and nursing sector prioritizing healthcare provision and doing it with great passion. This leadership style would be adopted through attending leadership seminars and forums. I would also rely on leadership magazines, journals, and different websites that train on how to be a transformational leader. Through all these forums, compounded by my desire to become a transformational leader, then my dream would be a reality in the future. I would also associate with professional leaders who have legacies of transformational leadership styles to learn on how to become a transformational leader.

References

Babiker, A., Husseini, M., Nemri, A., Frayh, A., Juryyan, N., Faki, M., Assiri, A., Saadi, M., Shaikh, F., & Zamil, F. (2014). Health Care Professional Development: Working as a Team to Improve Patient Care. 14(2): 9–16.

Koshy, K., Limb, C., Gundogan, B., Whitehurst, K., & Jafree, D. (2017). Reflective Practice in Health Care and How to Reflect Effectively. 2(6): e20.

Ramsay, M. (2001). Conflict in the Health Care Workplace. 14(2): 138–139.