A public-private partnership (PPP) is a long-term relationship between a government and a private agency to provide a public service. The private sector bears significant risk and takes up the responsibility of management. The paper focuses on developing a report detailing the provision of ICT services to the Cayman Islands government. Therefore, the research analyses a PPP model in ICT between the government and private agencies. As an ICT consultant, I am tasked with the responsibility of providing information technology services to the Cayman Islands government.
E-governance services through information technology involve transactional aspects in the public sector. ICT help in speeding up the flow of information between the government and its citizens as well as, transforming how people interact with the administration ( Alderete, 2018) . The incorporation of ICT in government agencies promotes wealth creation and the economic growth of a country. Therefore, as an ICT consultant, I would ensure that the Cayman Island government incorporates information technology in all its departments and agencies. However, I would give the client an overview of the expected challenges and barriers to the implementation of the ICT PPP in all the government departments in Cayman Island.
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Overview of Challenges and Barriers in Implementing the ICT PPP
Some of the expected barriers and challenges of implementing the ICT PPP with the Cayman Island government include technical, social, and financial issues. The financial challenges would include a lack of enough capital to invest in sophisticated software to be used in the delivery of services. In addition, the project is likely to face the challenge of the absence of a robust ICT infrastructure as well as privacy and security issues. For instance, the use of ICT may pose a security risk, such as hacking and data manipulation from fraudsters.
Social issues involve culture and the social divide ( Waller, & Genius, 2015) . Some people would resist change and prefer using the traditional methods of delivering services. In addition, some citizens, especially the old, would find it challenging to adopt the use of IT in their interactions with the Cayman Island government. Moreover, the project may experience the challenge of unstable internet connectivity and lack of training on the use of ICT to provide government services.
Critical Factors for Success of the PPP
The implementation of ICT in government requires the support of many stakeholders, such as the law-making and implementation organs of the country. Some of the critical success factors for the implementation of ICT in the Cayman Islands government include information technology infrastructure, enough funding, appropriate legal and policies to enhance the adoption of IT in government ( Ma, & Zheng, 2019) . In addition, political support, creation of awareness and the willingness of citizens to adopt the use of ICT is essential to the implementation of the PPP.
The political leadership of the country should provide their support and goodwill for the project. For instance, political leaders should have the will to allocate enough resources to help in the implementation strategy. In addition, the Cayman Islands government should invest in complex information technology infrastructures such as strong internet connectivity and data content management tools. Also, management information systems, hardware, and software would also lead to a successful implementation of the ICT PPP project ( Putra et al., 2018) . Legal issues, especially related to the security of management information systems in the government departments, would help to achieve success in the PPP. For instance, there should be laws that help in the regulation on the use of ICT as well as providing punitive measures to individuals who break the laws, for instance, on hacking and breach of confidentiality. Appropriate training for all government employees would also help in implementing E-government policies ( Juell-Skielse et al., 2017) . Moreover, training also needs to be done to the citizens on how to get government services through the use of information technology. The implementation of such strategies would help in the successful adoption of the ICT PPP with the Cayman Island government.
Benefits of Adopting the ICT PPT
The benefits of adopting the ICT PPT for the Cayman Islands government include faster delivery of services to citizens, improved transparency in government operations, and increased public confidence. The use of ICT helps to avoid government bureaucracies, thus leading to effective and fast delivery of services ( Alexopoulos et al. 2019) . In addition, the use of ICT enables faster sharing of information electronically from one department to the other. Top-level managers' would also improve their ability to monitor and evaluate the performance of their employees, leading to better productivity.
Moreover, the adoption of the ICT PPP would help reduce the waiting time that is taken to process various government and citizen applications such as social security numbers. Moreover, the adoption of E-government PPP promotes good governance and development. ICT helps to reduce the costs of government operations ( Hamid et al., 2016) . Therefore, the government is able to invest most of its funds in development, such as improving the health care system. In addition, through the use of ICT, the government improves its efficiency in the collection of taxes, thereby leading to more funds for development. Therefore, it is essential for the government to adopt the ICT PPP to help improve the efficiency and effectiveness of service delivery.
Initiatives Undertaken by the Jamaican Government and Accomplishment in ICT
The Jamaican government has taken the initiative of using ICT in the delivery of all government services. The country has put in place appropriate regulations to help in the implementation of e-government. The use of ICT in the Jamaican government has had various social and political implications, such as helping solve the long-term problem of exclusion of some citizens. In addition, the Jamaican E-government has helped solve the challenges of infrastructure and reduced poverty levels due to access to government services. E-government in Jamaica has provided a positive impact on the operations of the public sector. For instance, it has led to effectiveness and efficiency in the delivery of services to its citizens. Besides, e-government in Jamaica has led to faster operations, transparency, and increased public trust in the government. Besides, it has helped fight corruption in government agencies. Therefore, the proposed ICT PPP project in the Cayman Islands will also be beneficial to its citizens and help improve the delivery of services by the government.
The implementation of ICT in government departments is beneficial since it helps promote efficiency and effectiveness in the delivery of services. Jamaica has embraced E-government, which has helped increase efficiency. However, the government experienced financial, social, and technical issues in the implementation of ICT. Therefore, having used the case study of Jamaican e-government, Cayman Island can borrow some of the strategies adopted in Jamaica in order to improve service delivery. Some of the benefits of implementing the ICT public private partnership in Cayman Island include increased transparency and efficiency of government operations. Therefore, as an ICT consultant, I would explain the above-discussed benefits and barriers to the effective implementation of information technology within the government agencies in Cayman Island.
References
Alderete, M. V. (2018). The mediating role of ICT in the development of open government. Journal of Global Information Technology Management , 21 (3), 172-187.
Alexopoulos, C., Charalabidis, Y., Androutsopoulou, A., Loutsaris, M. A., & Lachana, Z. (2019, January). Benefits and obstacles of blockchain applications in E-government. In Proceedings of the 52nd Hawaii International Conference on System Sciences .
Hamid, A. A., Razak, F. Z. A., Bakar, A. A., & Abdullah, W. S. W. (2016). The effects of perceived usefulness and perceived ease of use on continuance intention to use e-government. Procedia Economics and Finance , 35 (2016), 644-649.
Juell-Skielse, G., Lönn, C. M., & Päivärinta, T. (2017). Modes of collaboration and expected benefits of inter-organizational E-government initiatives: A multi-case study. Government Information Quarterly , 34 (4), 578-590.
Ma, L., & Zheng, Y. (2019). National e-government performance and citizen satisfaction: a multilevel analysis across European countries. International Review of Administrative Sciences , 85 (3), 506-526.
Putra, D. A., Jasmi, K. A., Basiron, B., Huda, M., Maseleno, A., Shankar, K., & Aminudin, N. (2018). Tactical steps for e-government development. International Journal of pure and applied mathematics , 119 (15), 2251-2258.
Waller, L., & Genius, A. (2015). Barriers to transforming government in Jamaica. Transforming Government: People, Process, and Policy .
