Role of Nurse Managers and Clinical Nurses in Maintaining Quality
Nurse managers and clinical nurses play a very crucial role in ensuring there are quality services offered by monitoring and assessing the condition of patients and oversight (Diaz & Muñoz 2020). Their role requires them to continuously check and follow-ups patients’ conditions to ensure they stabilize. The key elements of monitoring patients involve ensuring the patient receives the right nutrition. Also, the nurse manager and clinical nurse monitor to arrest any cases of abuse directed to patients. Common abuse includes batteries, sexual abuse, and financial abuse of patients. The close monitoring gives the patients emotional comfort and aid in their recovery.
Nurse managers and clinical nurses coordinate care for the patients. Coordination of patient care involves ensuring that they receive the relevant attention from other medical practitioners. The process starts with the clinical nurses and the nurse managers identifying the kind of attention the patient requires and then coordinates with other medical practitioners to ensure that they are referred to the right personnel. Common referrals include seeking the attention of doctors, social workers, care managers, and supporting staff. The nurses also provide information on coordination that addresses potential gaps in meeting patients' medical conditions, social situations, developmental issues, and behavioral activities (Kakyo & Xiao, 2017) . As such, it enhances the quality of care they offer to the patients.
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Nurse Managers and clinical nurses coordinate care for the patients are vital in patient education. Patient education is a broad category of services that involves direct education of the patient and immediate caregivers. Most of the patients need to manage their health conditions at the health facility and after discharge. The patients’ inability to manage their health condition is bridged by the clinical nurse and nurse managers that ensure they monitor and provide the necessary assistance. The role of management is transferred to immediate caregivers that are mostly family members. As such the clinical nurses and nurses' managers educate them on how to handle the patient and how to educate the patient to enhance self-reliance in self-health care management. The frequently taught topics are a general overview of the post-hospital life, health lifestyles, behaviors that reduce risks, developmental needs, daily living activities, and self-care prevention. As noted by Che, et al. (2020), nurses use promotional health teaching methods that assist patients in navigating the situations they must go through in order to achieve their health requirements.
Finally, nurse managers and clinical nurses participate in ensuring that the healthcare facility gets the right supplies. As such, they coordinate with other hospital departments such as the management and procurement to ensure that the supplies not only meet the standards but also they are in the right quantities. The correctness of quality and volume enhance availability and reliance that re both vital factors in maintaining quality services.
Cost of Poor-Quality Care
Poor-quality care hinders the improvement of the healthcare system. Improvement of the healthcare system depends heavily on performance indicators such as patient satisfaction, recovery rate, revenue, and referral rate. However, poor-quality care suppresses vital performance indicators. The deterioration of the quality makes it hard to identify the areas whose improvement directs improves the health care system. Also, the healthcare system attracts less revenue by offering poor-quality care (Vecchio, Davies & Rohde, 2018) . The patients’ being the main customer of the healthcare system would seek alternatives in search of better-quality care.
Poor-quality care results in wastage of money (Roberts et al., 2012) . Patients lose money in terms of bills they pay for an extended stay at the hospital. Poor care can make patients stay longer at the hospital due to a slow recovery process. As such, they get extra hospital occupancy charges and drug charges. Also, poor-quality care can result in the medical team failing to discharge the patients at the appropriate time (Vecchio, Davies & Rohde, 2018) . For instance, the patients’ case may need home management as opposed to a prolonged hospitalization that increases the patients’ financial burden without value.
Poor-quality care undermines the health of society in general. The society depends on quality care to enhance their recovery and mental stability. However poor-quality care predisposes them to opportunistic mental conditions such as stress, depression that slow down their recovery process. Furthermore, patients' unstable psychological conditions enhance the mortality rate. The mortality rate and compromise of the society’s health condition can emanate from misdiagnosis and poor monitoring (Vecchio, Davies & Rohde, 2018) . Both misdiagnosis and poor monitoring of the patients deter the patients’ recovery process and may lead to fatality.
References
Che, W., Frey, H., Fung, J., Ning, Z., Qu, H., & Lo, H. et al. (2020). PRAISE-HK: A personalized real-time air quality informatics system for citizen participation in exposure and health risk management. Sustainable Cities And Society , 54 , 101986. DOI: 10.1016/j.scs.2019.101986
Kakyo, T., & Xiao, L. (2017). Nurse managers’ experiences in continuous quality improvement in resource-poor healthcare settings. Nursing & Health Sciences , 19 (2), 244-249. DOI: 10.1111/nhs.12338
Roberts, S., Crigler, J., Lafferty, W., Bonham, A., Hunter, J., & Smith, A. et al. (2012). Addressing Social Determinants to Improve HealthCare Quality and Reduce Cost. Journal For Healthcare Quality , 34 (2), 12-20. DOI: 10.1111/j.1945-1474.2011.00179.x
Vecchio, N., Davies, D., & Rohde, N. (2018). The effect of inadequate access to healthcare services on emergency room visits. A comparison between physical and mental health conditions. PLOS ONE , 13 (8), e0202559. DOI: 10.1371/journal.pone.0202559
