Quality management system is a formal method of managing various operations of an organization to meet the needs of interested parties. International Organization for Standardization (ISO) sets specific requirements to ensure customer confidence and satisfaction. Management principles are customer based, involve leadership, engage people, continuous improvement, factual decision making and establishing mutual relationships. ISO certifications promote quality products and services, reliable services and product delivery, reduces mistakes in production and improves the communication systems with the service provider or the product manufacturer. Strategic measures must be initiated by senior management and made everybody's responsibility in alignment with the set standards of quality management.
The context of an organization is based on determining issues, understanding customer needs, creating and implementing boundaries alongside creating a strong quality management system. The management should be committed to establishing policies and roles and implementing them. Planning is based on customer preferences, future changes and establishing quality and relevant objectives. Support is founded and documented based on the availability of resources, policy awareness, communication strategies staff competence in knowledge, skills, and experience.
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Infrastructural considerations include buildings, equipment, transport services, and information and technology. Parameters applied are suitability, security, reliability, maintainability, and safety. Infrastructures are platforms for product and service delivery and connect to the organization's long-term objectives thus influencing quality management systems, e.g. programs and software should be reliable and strong for creating a reliable customer database. Organizational operations should be well planned for and customer interests considered in designing and developing the products and services while controlling diversity and outputs and conformity.
Evaluation of performance should include internal analysis and management review. Organizations should plan on opportunistic improvement while considering customer needs and requirements to enhance satisfaction and overall effectiveness of the quality management system.
