Robotic Process Automation (RPA) is the use of technology which enables workers in an organization to interpret the existing applications and optimize their use in other digital systems. Employees are able to configure the software using the RPA system so as to manipulate data as is needed or to trigger the desired effects. This system works on the premises of artificial intelligence which allows the user to simplify and optimize the use of technology. To understand RPA solutions, it is best to imagine a domestic robot. This robot has the ability to cook, clean, weed the flower garden, do laundry and any other chores. This robot is not limited to the confines of human capabilities. They do not suffer from exhaustion like a normal household worker. Therefore you do not need to hire extra help when you host a party or have extra people staying over. A domestic robot simply needs to be adjusted to perform additional or different functions. RPA systems function the same way but in a virtual environment .
Basically, Robotic Process Automation systems create an action list through the graphical user interface. (GUI). This allows for employees to enlist the help of technology in the execution of repetitive tasks. They include everyday activity such as data entry, bookkeeping, sorting out payment details like emails with invoices among others. RPA systems have changed the way the world works by making the systems more efficient. They have begun to replace earlier software systems that depended on application programming interface. (API). This has made it easier to run basic functions such as those in business enterprises. RPA systems can be used for any clerical function that is clearly defined. This is especially important for events that are rule-based. It brings together data from different software and presents them in a singular view.
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RPA systems can be used in various ways. In industries that are sensitive to changes, the system can be used to gather information that is necessary for decision making. For example, buyers and sellers who were interested in the Face book shares during the privacy scandal used this. The agents advising the traders simply entered 'Facebook shares' as keywords. The RPA system collected all the information on share pricing, the current offerings and other information. This was helpful in getting a summarized report that could be used for decision making. RPA software can also be used to gather information about product orders. For this example, Apple iPhone will be the product. Apple iPhone is distributed through a number of platforms. They include Amazon, eBay, Apple stores and many other physical and online retailers. The main distributor may be struggling with the speed at which employees submit these orders and respond to customers. RPA software can be used to deduce product information and process it into a unified state that can be used to give customers email feedback on the status of their order .
Most companies can use this system to respond to commonly asked questions about their products or services. For example, if the most common query in insurance companies’ websites is about motor vehicle insurance, they can program RPA software to respond to keywords in emails. This can also apply to common queries like store locations and service centers. The software can handle such cases easily and direct the detailed and complex inquiries to members of staff. This will reduce the workload dramatically and allow the employees to respond to queries with more detail and accuracy. Data entry has also been taken over by RPA systems. Most forms that require filling in capital or block form are processed using the software. This includes questionnaires that are shaded or marked for a response. Manual entries are reserved for employees when the handwriting is not legible or the former is too messy.
Call centre information is the biggest beneficiary of process automation. Initially, call centre operators were forced to open different interfaces at a time so that they could enter, search and respond to customers throughout the calls. However, a suitable RPA system can be used to present all the information above on a single interface. This will simplify the job of a call centre agent and help in avoiding errors and omissions. Every organization that has a large number of staff members can also use RPA systems to process payrolls. This can be done in the same way that forms are processed. Each department can submit its payroll information to the main accounts office and then have it parsed into the main payroll .
Robotic Process Automation raises ethical issues in that it causes a lot of job losses. This happens when organizations cut down the number of staff replaced by RPA. Though the RPA systems make work easier, the work is processed in a longer period of time. This makes the services of a human employee more efficient than the system in some aspects. The systems may also cost more to install. Smaller organizations may also be disadvantaged because the systems may not make sense for them. Resources realized from proceeds of RPA systems are also sensitive because there is no ethical structure to distribute the wealth. These systems are also prone to mistakes due to the rigidity of artificial intelligence. Systems such as these are also more prone to cyber attacks than other conventional data storage solutions. All in all, Robotic Process Automation is a useful tool in the performance of repetitive, structured tasks that have specific formats.
