Starbucks Company has for years been committed to catering for the needs of both the internal stakeholders and external stakeholders. The leaders or management of Starbucks company tends to act as servant leaders to both the internal and external stakeholders of the organization. The daily activities of the company have been mold in a manner to serve both the interest of the internal stakeholders and external stakeholders of the company. The roles of the managers of Starbucks company aims at enhancing effectiveness in their operations. Starbucks company tends to incorporate the majority of list operations through to have a social responsibility to the external stakeholders of the company. Furthermore, Starbuck manages to integrate the set ethical standards that are appropriate and set by the government in conducting its operations. The management of Starbucks has integrated an effective communication system that tends to play an essential role in disseminating information to both internal and external stakeholders of Starbucks company. The communication system manages to ensure that the management can acquire adequate feedback from both the employees and external stakeholders with the primary aim of building and improving sustainable relationships for the benefit of both the company and its stakeholders. Starbucks Company tends to have an active recruitment program that tends to promote a high level of competence. The management tends to either recruit or promote employees based on merit. The business model of Starbucks company is all-inclusive as it incorporates ideas from both internal and external stakeholders in order for the company to attain its set annual goals.
Starbuck Company is a multinational company that tends to deal in coffee. The internal stakeholders of Starbucks include the employees and the shareholders. Starbucks company tends to operate in a highly competitive market. However, the company has acted as a leader to the other competing companies due to the competing strategies they have incorporated in their business model. Starbucks company tends to enhance fairness when it comes to competing in the global coffee market. Starbucks is committed to offering a conducive working environment for both its employees (Gialamas, Pelonis, and, Medeiros, 2014). Furthermore, Starbuck organization tends to incorporate high ethical standards that tend to guide the operations of the employees and the management. The set ethic standard tends to promote a high level of professionalism in the daily activities of employees and managers in the company. Starbucks organization is committed to offering quality goods to its customers who tend to be the majority of the external stakeholders. The leaders present in Starbucks company are usually subjected to ensuring their products have undergone quality tests to ensure that their coffee products meet the safety needs of their customers current in the market ( Gialamas, Pelonis, and, Medeiros, 2014). The company is committed to maintaining the high ethical standards in serving the interests of their customers. Starbucks Company has also enjoined itself into the community programs with the aim of upgrading the quality of the lives of the communities.
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Servant leadership tends to significantly rely on the concept of ensuring well-being and growth of both internal and external stakeholders of Starbucks company. Most employees in the organization may not support the idea of good servant leadership in the organization. The concepts of good leadership might sometimes be the primary cause of conflict in the organization. Some employees might not be conversant with the ideas of servant leadership in the organization. Most employees who feel that these principles do not favor them usually end up being reluctant into carrying out the specific roles that have been assigned to them. Some employees might go an extra mile to try to sabotage the operations of the organizations or cause ineffectiveness in the operations of Starbucks Company. Some employees might also influence other employees on going into strikes that may paralyze the activities of the organization.
Leaders can address these challenges by integrating transformational kind of leadership in the entire operations. Transformational type of leadership will ensure the subordinate employees are also involved in the decision-making process of the organization (Gialamas, Pelonis, and, Medeiros, 2014). The other strategy that the organizational leader can incorporate is implementing an effective communication platform. The communication platform will ensure the employees can air their grievances to the management. The airing of employee’s grievances will subject the leaders of Starbuck company to develop strategies that will perform a vital role in ameliorating the standards of the business or working conditions of the employees. The other approach that can be applied is integrating a motivation technique into the operations of the Starbucks company. The motivation techniques will include leaders offering yearly awards to the hardworking employees and promoting these employees. The motivation strategy will act as a tool for boosting the morale of the employees. The other strategy that Starbucks company will integrate into its operations is creating a spirit of high ethical standards into the operations and business model of Starbucks company. The technique will be implemented through the offering of training programs to the employees and other direct external stakeholders to increase efficiency and promote good working relationships.
The benefit that Starbucks has acquired due to servant leadership is the increase of brand loyalty of their products. Most consumers of Starbucks coffee have for years used their coffee due to the organization's commitment to providing products which are safe and of high quality (Hoch, Bommer, Dulebohn, and Wu, 2018). The other benefit of servant leadership that has been incorporated into the operations of Starbucks is that the level of social responsibility of Starbucks Company has significantly improved over the years. The other benefit of servant leadership is that Starbucks public image has been enhanced over the years as the company tends to cater to the needs and interests of both internal and external stakeholders. Servant leadership will play a significant role in boosting the morale of employees (Hoch, Bommer, Dulebohn, and Wu, 2018). The servant leadership tends to build the relationship between the employees and the management thus reducing on conflicts that may arise between the employees and the employers. Servant leadership has also ensured the members of the public to assist in selling the brand of Starbucks company to other areas of the globe.
References
Gialamas, S., Pelonis, P., & Medeiros, S. (2014). Metamorphosis: A collaborative leadership model to promote educational change. International Journal of Progressive Education , 10 (1), 73-83.
Hoch, J. E., Bommer, W. H., Dulebohn, J. H., & Wu, D. (2018). Do ethical, authentic, and servant leadership explain variance above and beyond transformational leadership? A meta-analysis. Journal of Management , 44 (2), 501-529
