Manufacturing and service sectors players must develop blueprints that show and involve the significant concepts of the process. Therefore, service blueprints clarify the interactions between service consumers, information technology, and service providers ( Curedale, 2018) . Process enhancement involves processes and operations that are used to enhance products received by clients.
Service Blue Print in a Travelling Agency
Traveling visitors seek traveling services such as car rental. The first step is for the customer is to come into physical contact with the service providers, which include visiting a website or seeking the services provided through physical visitation of the site. The site of the service provider must identify the services that they provide. The client searches or communicate with the support team to enquire about the availability of the services needed by the client. The client must provide essential information that is necessary for movement purposes. The clients will give information on the travel plan, and the service provider must acknowledge that it is possible to offer those services ( Boughnim & Yannou, 2005) . The purchasing process is done by booking or purchasing the services required from the website of the service provider.
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The customer must pay for the plan and provide physical evidence for the payments. The service requirement plan to provide services to the client. The client must be satisfied with the services promised by the service delivery. The service delivery happens when the client is moved from one place to another as agreed in the terms and conditions ( Flie & Kleinaltenkamp, 2004) .
Process Enhancements
The hospitality sector is complicated because of the uncertainty that faces the hospitality team when delivering services to the clients. As a result, some significant mistakes happen that hinders the process of service delivery. Example of errors that occur includes being under-trained or ill-equipped, being unavailable, unable to deliver essential services, failure to follow up and forgetting the basic manners ( Ward, 2017) . There is a necessity for mistake-proofing process enhancements in the hospitality service process to block mistakes.
Having a well-equipped and adequately trained team in place ( Guchait, 2019) . Some of the common mistakes that happen are the lack of a well-trained team in place. There is a need to have the team equipped with the skills and to understand the power and the value of customer service. Such knowledge and skills keep the hospitality service from mistakes. The service delivery team is able to anticipate the needs of the clients and address them before they happen or are well-equipped to respond to a situation that occurs during the process of service delivery. Proper training ensure that services provided are quality, and there is little chance of making mistakes by the team ( Ward, 2017) .
Prior communication to the clients. Listening to the needs of the client is essential ( Guchait, 2019) . While the service provider to not have previous conversation or does not listen to the needs of the clients, there is a likelihood that mistakes or problem swill occur in the process of service delivery. Prior communication between potential clients helps the hospitality team to prepare to meet the demands of the clients. Technology has enabled for such previous communication where the clients communicate their ideal services and other needs ( Ward, 2017) . Therefore, there is a need for developed communication methods and skills to create a channel for the clients and the service provider. It helps eliminate mistakes that may happen because of communication breakdown between the two parties.
References
Curedale, R. (2018). Service Blueprints Step-by-step Guide: 2nd Edition (2nd ed.).
Boughnim, N., & Yannou, B. (2005). Using the blueprinting method for developing product-service systems.
Fließ, S. & Kleinaltenkamp, M. (2004). "Blueprint the Service Company: Managing Service Processes Efficiently," Journal of Business Research , vol. 57, no. 4, 2004, p. 398.
Guchait, P. (2019). The Necessity of Error Management Training in the Hospitality Industry. Boston Hospitality Review , 7 (1).
Ward, D. (2017). Seven biggest customer service mistakes to avoid when you work in hospitality. Retrieved from https://www.hcareers.com/article/career-advice/7-biggest-customer-service-mistakes-to-avoid-when-you-work-in-hospitality
