The recovery of services in any organization requires a steady and reliable for the sake of maintaining the customers under their hold. For the restaurant where a customer does not like his food, could spell doom for the restaurant services. The most reliable recovery process for such a case is to recognize and acknowledge the receipt of such complaint. The strategy for customer retention in this case also includes the sell and sells strategy again. The customer must be served with better-made food again and again to gain their confidence. The strategy for measuring the customer satisfaction, in this case, is through the problem resolution approach of comment cards and suggestion boxes to look out for the number of compliments.
For the cell phone service where a client experiences voice call drops, the best customer recovery strategy is by explaining by writing on the company’s website and social media platforms how we expect to solve the issue. The advisable customer recovery and retention for this company are via constant communications and refunds to the clients who experience the challenges. The reliable measurement for the customer satisfaction is via the following through the comments on the social media concerning their feedbacks.
Delegate your assignment to our experts and they will do the rest.
Supplying inadequate supplies to workers, thus reducing their workability is devastating as to a manager. The best way to ensure service recovery for the workers is through the ‘bringing back the lost sheep’ strategy. This strategy will reinstate the workers’ confidence in you as their manager by doing the right things. At the same time, it is possible to measure their satisfaction level by checking the quality of services that they provide to the clients at all times.
Daycare is such a delicate business. It involves dealing with sensitive children as well as their children. In the case where one of the teachers have messed up, the best way to make service recovery is by solidifying the relationship with the parents through taking action including interdicting teacher. The customer recovery option in such a case includes the frequent communication calendar between school management and the parents. At the same time, the school can measure the customer satisfaction level through the comment cards for the parents to submit their honest opinion of the situation in the school.
Commitment to tasks is key to business. When a contractor does not meet deadlines, this massively affects the customer faith in their services. The service recovery options for this case include the detailing in words and writing how you plan to remedy the issue. The client retention strategy includes the service integrity approach. As a contractor, one should strive to remain loyal to the commitments they make to their clients. The measurement of the client's satisfaction level, in this case, includes the positive feedback on the quality of service and appreciation f the approach used to remedy the delays.
