From the case study, Susan utilized the task-oriented leadership approach while undertaking her duties and responsibilities as a manager in marathon sports and athletic equipment store. Most of the employees working in the store are students employed on a short-term basis, as Susan is focused on reducing the costs of production. Susan is the best manager, as she understands all the parts of the business regarding customer needs, weaknesses, strengths, opportunities, and threats as well as the strategies to improve and address the issues in the business (Northouse, 2014). The rate at which the business is expanding proves that Susan is focused on achieving the goals and targets, as she is the sole person to make crucial decisions in the business.
Susan leads by example because she participates in undertaking various tasks in the business without considering that she is the manager in the store. The subordinates are motivated to focus on achieving the goals and targets of the business, as the manager is available all the time to help them to address any challenge they might face in their respective workplaces (Northouse, 2014). Additionally, Susan recognizes the efforts of the employees, and she rewards them by offering various incentives that they always offer positive reactions to her leadership style. Susan as a manager is focused on the tasks undertaken by the employees rather than concentrating on their relationships as a strategy to achieve positive results in the business.
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Susan should maintain her leadership style as she is achieving the goals and targets of the business through utilization of the leadership style. For example, the use of temporary employees enables her to reduce remunerations costs, which can be utilized in other sectors of the business. The only thing that Susan should balance in the business has few long-term employees such that they will guide the new employees and she will have time to rest. Additionally, the costs of conducting frequent training to the new employees will be reduced in the business (Northouse, 2014).
I would like to work with a manager like Susan, as she is always available to guide the employees while undertaking their duties. Susan undertakes various tasks as a leading example to the employees instead of delegating duties to the employees and sitting in the office. Susan recognizes and rewards the efforts of the employees by offering rewards and encouragement when they accomplish their goals and targets.
Reference
Northouse, P. G. (2014). Introduction to leadership: Concepts and practice . New York, NY: Sage Publications.
