Why would training be a critical component to executing a new performance appraisal system?
Training programs are very critical for the proper functioning and performance of any company. Training programs, specifically, employee training covers multiple areas and actively improves the abilities of employees in relation to their work at the company. Training is often offered to new employees. However, training can also be offered in the course of employment to equip employees with more or new skills further. Training is aimed at making employees and their work more efficient hence improving the performance and productivity of the company. The Matrix Company, just like any other company, must regularly offer training programs to employees in order to keep up and maintain its performance and production.
What value would training bring to the process?
The world is constantly changing and the way of doing business is continuously taking forms, with the increasing technological changes and inventions. Those who started working two or more decades ago may not possess the necessary skills needed in the modern corporate world. Such employees need to undergo various training programs in order to learn new skills or get used to the new ways of operation in order to keep up their performance. Training would also bring about many other benefits to the employees and the company. With proper training, an employee’s engagement and motivation would be greatly improved ( Dhar, 2015) . The speed and competency of the employee would be improved as well. Consequently, trained employees would be effective in their work. The Matrix Company would consequently benefit as a result of employee training by gaining more profits, through reduced turnover, high employee performance.
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Who should be given training within Matrix, and why?
All the employees with Matrix should be offered various types of training programs. There are numerous forms of training programs that should be offered appropriately to employees depending on their capabilities and areas of work. The Matrix Company is a big company and one that has been around for quite some time now. Some employees have been with the company for a long time too. These group of employees must receive quality training in order to stay inclined and at per with the new modes of operation. New employees are the other group which greatly requires training as well. The new employees, basically, require a lot of knowledge in relation to the company's modes of operation and ethics among other areas. They must also be made ready and aware of company operations. All the other company employees in generally require training programs of various forms which would be offered according to the employee’s area of work and their capabilities. In addition, managers at different levels in the company may also receive special forms of training in order to improve their performance, that of the employees and the company’s performance. Those who have been promoted to higher positions or as new managers in the companies also need training on how to handle their new roles ( Asfaw et al., 2015) .
What type of training programs would be required?
As mentioned above, employee training should be applied appropriately while putting in consideration the employee's area of work and his or her capabilities. There are various forms of training programs offered to employees. These include technology or technical training, skills training, quality training, managerial training team training and professional training among others. All these training programs can be provided in Matrix. Team training, for instance, is vital for any company and helps employees communicate well with each other, motivate themselves, make the workplace more friendly and enjoyable, and improve team or group productivity ( Voegtlin et al., 2015) . Professional training is also required in Matrix in order to keep employees and the managers up to date in their professional field. All employees need to be regularly educated and informed on the various reforms and government policies which affect the operations of the company. Employees who lack specific technical skills must be provided with the appropriate skills in order to improve their work efficiency. Newly promoted managers also need to be educated on their new roles and what is expected of them.
Who would provide the training at Matrix?
The Matrix Company has a good human resource team of professionals who can provide each group of employees from the various departments, with proper training. The human resource can greatly help with training programs such as quality, team, managerial, skills and professional training programs in the company. Other than the human resource professionals, department heads, managers, and professionals from other firms can also provide employees and managers with proper training. The IT department in Matrix is also well equipped and capable of providing proper technical and technology training to employees who require such training programs.
Are there any types of rater bias that can be eliminated or decreased through effective training?
Some of the common rater biases include the central tendency bias, first impression bias, and the contrast bias. The first impression bias, for instance, may be applied by raters depending on their first encounter with the employee. Rater bias can be effectively eliminated through quality or proper training. Through training, employees, supervisors, and managers can be made aware of the various types of rater bias. After making all members aware of the forms of rater bias, the company can, therefore, come up with proper measuring criteria that would be used to measure performance appraisal of each employee ( Kim & Holzer, 2016) . While it may not be possible to eliminate all forms of rate bias, training programs, especially those which provide members with the awareness of rater bias, can help reduce rater bias.
References
Asfaw, A. M., Argaw, M. D., & Bayissa, L. (2015). The impact of training and development on employee performance and effectiveness: A case study of District Five Administration Office, Bole Sub-City, Addis Ababa, Ethiopia. Journal of Human Resource and Sustainability Studies , 3 (04), 188.
Dhar, R. L. (2015). Service quality and the training of employees: The mediating role of organizational commitment. Tourism Management , 46 , 419-430.
Kim, T., & Holzer, M. (2016). Public employees and performance appraisal: A study of antecedents to employees’ perception of the process. Review of Public Personnel Administration , 36 (1), 31-56.
Voegtlin, C., Boehm, S. A., & Bruch, H. (2015). How to empower employees: using training to enhance work units’ collective empowerment. International Journal of Manpower , 36 (3), 354-373.
