Patients satisfaction is an established outcome pointer of the quality and efficiency of the health care system. It is important that nurses collect data regarding patient satisfaction to determine areas to improve. When gathering data, it is essential that the right method is used and questions are asked. Moreover, it is crucial that the data validity of the gathered information must be ensured.
Within a primary health care center that serves up to 10,000 patients in a year, a sample of about 150 patients would be useful in assessing satisfaction. The appropriate questions that would be asked when assessing the patients include;
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1. Are you confident with the diagnosis?
2. Were the staff sensitive to your pain?
3. As a woman did you feel comfortable at your visit to the gynecologist.
4. How often do you visit this hospital?
5. Have you received conflicting information from different medical professionals at this hospital?
6. How would you rate the service you were offered by this hospital?
7. Would you recommend this hospital to a friend or family member?
Method of Data Collection
A qualitative method of data collection will be used on the 150 patients sample. The participants will be subjected to the seven questions which will be required to provide responses and opinion. The respondents will be picked based on their gender, age, and departments they visited. The level of satisfaction will be determined from the scores of the answered questionnaires (Keough, & Tanabe, 2011).
Validity
To ensure the accuracy of the data, respondents will be asked questions immediately they finish consultations since they recall their experiences vividly and can compare with their previous visits. Difficult questions will not be leading (Polit, & Beck, 2017). Moreover, the questions asked are open-ended in that the respondents can give a yes or a no, or can go ahead and give more explanation.
Conclusion
Data collected in the healthcare system is vital as it informs on areas to be improved as well as where the practitioners are getting it wrong. The individuals carrying out the data collection have to make proper preparations regarding the method, sample size, and questions to ensure the validity of the data.
References
Keough, V. A., & Tanabe, P. (2011). Survey research: An effective design for conducting nursing research. Journal of Nursing Regulation, 1 (4), 37–44.
Polit, D.F., & Beck, C. T. (2017). Nursing research: Generating and assessing evidence for nursing practice (10 th ed.). Philadelphia, PA: Wolters Kluwer
