Introduction
The Westdrift is an autograph collecting hotel. The hotel is highly luxurious and is well established in the in Manhattan as well as a few other states in the America. There are numerous departments in the hotel created to facilitate daily operations as well as ensure efficiency. Among the departments is the built environment department. The essay will focus on the importance of this department, the people and their capabilities, the engineering and technological aspects of the hotel and most importantly the market segments served by Westdrift Hotel.Through an interview, the research established that the hotel was opened march of the year 2018. Westdrift Hotel has 393 rooms including the presidential ensuites and the daily charges per room on average range at $220. Having originated from Manhattan, the hotel serves business corporations through hosting meetings and conferences hence providing relevant services.
The hotel is built on vast piece of land of 26 acres which enables the provision of a golf course, an essential part of luxury in hotels of its caliber. The availability of ample free space has made it possible for the Westdrift Hotel to construct an additional 9 rooms, a kitchen, and a ball room owing to the considerably positive performance of the facility. The expansion process took 8 months to complete because of the need to remove major structural parts of the subsection such as a staircase. Also, other factors that slowed down the process included the acquisition of modification construction licenses from the local authorities allowing the hotel to shut down the section undergoing construction while conducting daily business operations.
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More information about the hotel was collected by interviewing the employees conducted mainly to establish the significance of the employees’ qualifications as well as their dedication towards achieving the goals and objectives of the company. The employee selected is an engineer working as a facility managing director. Previously, the employee worked at a Japanese property in Beverly Hills in the mechanics and the robotics department since this was his interest. The main roles carried out in this position were research and trouble-shooting with upcoming designs.According to the engineer, any students interested in this position should be an above average abilities in math and Chemistry, listening to what is tought to them and above all, take notes at all times which facilitates an individual’s understanding of challenging operational issues. Additionally, students and the working class should ask questions to understand all operational challenges. The Westdrift Hotel operates on a fundamental basis which defines expressly the daily duties and responsibilities for all employees enhancing a proactive approach in addressing all issues. As a result, situations likely to course negative impacts on the company are detectable well in advance(Marriott International, 2018). The tactics used the most are characterized by simplicity since they include asking simple questions such as the five ‘whys’ even when there are no issues.Additionally, the daily duties and responsibilities ensure effectiveness and efficiency in individual performance thus reducing the costs of operations at all levels making it easy to quantifytasks (Marriott International, 2018) . Moreover, quantification of tasks enables the employees to compare and contrast the expectations prior to their employment at the Westdrift with the job description provided to them after getting hired.
Ultimately, the hotel faces challenges either,of insufficiency intraining for the staff members or staff shortage as indicated by the interview. In exception to the staff shortage, the other challenges are technical and are addressed by the daily routines for employees guided by the job descriptions. Therefore, the prudent planning significantly saves the hotel from unpredictable challenges.
The autograph collecting and luxury hotel unveiling presented a new age in the service industry because its design, name and appearance combines a wide variety of customer satisfaction aspects that include open floor plans that exhibit the bar and the kitchen as one large area laid out in an exquisite manner. Also, the fiber woven chairs in the entire lobby and the string flags in the bar area promotes the interaction and connection of different people with ease and can be attributed to the substantial utilization of the interior design concept. The considerations in the build and lay out are limitless compared other hotels at the same level as the Westdrift hotel achieved by capturing the nature as in the beach appearance, serenity, comfort and a modern ambience.
References
Marriott International . (2018). Manhattan Beach With the Opening of Westdrift: Southern Californian-meets-East Coast Chic in the High-Design Hotel Inspired by the History of Manhattan Beach : Retrieved on November 2018
