Company Background and History
The company founder was Kiichiro Toyoda in Japan as a division of Toyoda Automatic Loom Works
Found in 1937 after getting an idea from a visit to the U.S for automobile investigation.
The company received a boost during the Korean war
Description of Quality Issue
Some faulty positioned floormats led to the recall of more than 400,000 cars in 2009. The issue discovered after an accident in California.
Quality Culture
Toyota has always observed quality and alert on new innovations
Their products durable thus promoting saving
Voice of the Customer
The customers have over time exhibited satisfaction on the products and the impressive innovations and standards set by the company.
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Change Management Plan
The faulty positioning of the floormat which led to California accident and subsequent recall of the whole production line triggered the change I the company's management.
The poor positioning was attributed to poor management.
Quality Theories
The company has the best technicians and engineers and an efficient management system to ensure quality is observed in their production line (Cole, 2011) .
Quality Tools and Techniques
The technological systems of the company are used in the data sorting and storage such that every product's details are well documented.
Computerized systems are used in their factories to eliminate chances of errors occurring (Monden, 2011) .
Cars are subjected to testing after the production to ensure quality production procedures are observed.
Implementing Change
Changes are crucial to evolution. The company embraces change which is investigated and approved to impact the company positively.
The company has in the recent past engaged in the production of electric cars in support of green technology in environmental conservation (Toyota Sells 1.52 Million Electrified Vehicles In 2017) .
Resistance to Change
With the emergence of various car producing companies, changes mean revolution which is inevitable.
The company has no history of resisting change.
The recall of the faulty cars was a measure to prove that the company take consumers' feedback wit seriousness.
Expected Outcomes
Being amongst the largest car producing companies, Toyota has a vision becoming the world leader in automobile production while emphasizing on quality.
Research
Research has proved that Toyota has set a good record in the past by producing and selling more than 10M units to date.
The quality of the cars is commendable with a longer lifespan.
References
Cole, R. E. (2011). What really happened to Toyota?. MIT Sloan Management Review , 52 (4), 29.
Monden, Y. (2011). Toyota production system: an integrated approach to just-in-time . Productivity Press.
"Toyota Sells 1.52 Million Electrified Vehicles In 2017". TOYOTA Global Newsroom , 2018, https://newsroom.toyota.co.jp/en/corporate/20966057.html. Accessed 10 Nov 2018
