What Makes Hilton the Best Place to Work and Why

Introduction 

Hilton is one of the leading brands in the globe in the hospitality industry. The company has numerous world-class properties all over the globe, which offer hospitality services to millions of customers. The company has 18 brands under its name and has a presence in one hundred and eighteen (118) countries around the world. Statistically, the company operates more than six thousand, one hundred (6,100) properties worldwide as per the information posted on its website, a notable footprint for a hospitality company. Since its founding, the company has realized significant growth and one of the best companies anyone can work for. 

Working for Hilton is quite fulfilling and is so far the best place to work. According to Fortune 100 best companies to work for 2019 statistics, Hilton was ranked the best company to work for, being ranked number one, ahead of several leading global brands. Further, employee feedbacks published in the ‘Great Place to Work’ website indicate a large percentage of Hilton employees are happy to work at the global brand, with 96% of the employees indicating that they were satisfied and proud working with the company (Great Place to Work, 2020). What makes Hilton the best place to work? 

Numerous factors make Hilton the best place to work, including favorable working conditions, excellent and equitable employee remuneration and benefits, equal opportunities for career development, ideal company culture and values, among other factors. 

Working environment 

The working environment is also an essential factor in determining if a company is ideal for working with. The working environment provides employees with ideal working spaces. Hilton has taken much consideration to ensure that all employees have safe and perfect physical working environments for its employees across its facilities around the globe (Dardeer, Tag-Eldeen, & Salem, 2017). Studies have evidenced that Hilton does mind not only the facilities for its customers but also the working environments and infrastructure of its employees. 

Diversity and inclusion 

Being a global brand, the Hilton team is comprised of employees from diverse backgrounds, countries, and cultures. The company's success is pegged on its employee diversity and the policy to treat every employee regardless of the position or background equally. In its diversity and inclusion statement, the global giant reiterates its commitment to embracing diversity and inclusion in its team, starting from the top leadership (Hilton, 2019). 

The company has been feted for its diversity and inclusion milestone as it has given equal opportunities to people with different beliefs, cultures, abilities, backgrounds, etc. according to Slovak, 69% of the company employees in the United States of America are from minority ethnic and racial groups. 4% of the employees are persons living with disabilities, while 5% identify themselves as lesbian, gay, bisexual or transgender (Slovak, 2018). The company has also taken steps to create awareness of humans' innate implicit bias and how one can be able to overcome the same. 

Opportunity for growth 

Hilton offers every equal employee opportunity for career development through the support and mentorship of employees without regard to the company's employee position. For instance, the company offers mentorship programs to employees at various levels (Slovak, 2018). Such opportunity allows every person to navigate the career web and achieve their dreams as desired, hence, making the company one of the best to work for. The company has external development programs offered in top-notch universities around the world where employees can acquire the knowledge necessary for career development. There are also several internal programs aimed at giving employees professional development opportunities, such as leadership excellence programs. 

Employee remuneration 

The company offers its employees competitive remuneration compared to other companies attached to other benefits. Hilton employees are given discounts for vacations through the Hilton Team Member and Family & Friends Travel Programs. Besides competitive salaries, Hilton employees have access to Paid-Time-off, employees’ educational assistance programs, retirement savings opportunities, health and welfare plans and even investment opportunities through its employee stock purchase plan. All these benefits make the company one of the best companies to work for. 

Technological innovation 

Hilton is inevitably ahead when it comes to technological innovation in the hospitality industry. Hilton embraced technology in its operations as early as 2017. The company had adopted the use of keyless entry service in many of its facilities by the end of 2017 (Kazandzhieva, Alieva, & Filipova, 2017). The company has an online platform where customers can select rooms, book rooms, and check-in online using the Hilton Honours mobile application. The company has a modern call centre that is dedicated to serve its customers and attend to any arising issues. The company also uses information technology for its operations, making it easier for employees to perform their duties effectively, hence, appealing for employees to work with the company. 

Ethics and morality 

Every member of the Hilton team is required to adhere to the highest ethical standards as per the company’s code of conduct. One is expected to do the right thing whenever acting on behalf of the company. The company is strict on compliance with corporate ethics, and it has been recognized globally for its efforts in these ethical aspects (Johnston, 2019). The company is also renowned for its high moral standards, which are engraved in the company through its values and practices. Consequently, these factors make Hilton the best company to work with for any employee. 

Impact of Hilton practices and policies 

The company policies have had a significant influence on both individual and organizational outcomes. The company’s practices and policies on diversity and inclusion ensure that it hires the best personnel into its team without discrimination. Inclusion ensures that the company gains optimal results from its employees who do not feel discriminated against. A diverse team often develops new and unique ideas from the brainstorming of ideas from these different backgrounds. 

Having the best team helps the company to serve its customers and achieve its objectives effectively. As stated by the company policy, its team is the core of the company, hence the need to have the best team to run its affairs. Diversity and inclusion policy at the Hilton helps the company recruit the best talent in the industry. Since human resource is an essential resource for any organization, diversity improves customer relations and service delivery (Rohwerder, 2017). 

The company policy and practices on the professional development of its employees allow employees to progress in their careers, motivating employees. The professional development of employees also benefits the company as the employees apply the acquired skills and knowledge to the company's benefit. Therefore, career development does benefit not only the individual but also the company at large. 

The company utilization of technology in its operations gives employees an easy time to perform their tasks. Further, technology has been proven to increase efficiency in the hospitality industry. For instance, employees can be able to coordinate bookings and hotel transfers through the use of technology. The use of technology at Hilton ensures that the employees perform optimally and are as effective and efficient as possible. This, in turn, increases company productivity and efficiency. 

Employee benefits and remuneration is a motivating factor for employees. Better remuneration for the employees increases job satisfaction, which means that the employees will be highly motivated and more committed to the company (Kionoski, 2016). Other non-monetary benefits offered to employees guarantee the well-being of the employees, increasing employee commitment to the company. This, in turn, helps the company retain productive and motivated employees committed to the company’s objectives. 

The company has keen regard for the employee working environment, which is very critical in employee productivity. The working environment and infrastructure must help the employees to perform their duties comfortably. Hilton ensures that the employees get the best working environments and infrastructure, which significantly increases the employees' productivity, directly improving the company's performance. 

Hilton's ethics and moral standards are highly regarded with employees required to observe a strict code of conduct whenever they are conducting company business. By following the set ethical and moral standards, the company builds trust with its customers, which is critical for the hospitality industry. 

Practices impacting work attitudes affected by diversity in the United States of America 

Organizational practices have a direct impact on work attitudes in the United States of America. Some of these practices are significantly affected by diversity. For instance, organizational inclusion practices strongly affect work attitudes among employees in the United States of America. To address this hurdle, organizations ought to have policies that promote the inclusion of all employees within the organization without discrimination. 

Career progression within an organization also has a direct impact on work attitudes. Consequently, this factor can be affected by diversity. Organizations must give every employee an equal opportunity to advance professionally without discrimination. Organizations can achieve this by having clear guidelines on career progression and organizational policy for equal opportunities for all employees. 

Employee remuneration and benefits also have an impact on employee attitudes in the United States of America. Consequently, employee remuneration can be affected by diversity if the remuneration and benefits of employees are not harmonized. To avoid such instances, organizations should have a clear guideline on the remuneration of employees and benefits entitled to them. This ensures that there is no bias, which may result in discontent and demoralization of employees. 

Conclusion 

Hilton is the best place to work due to policies and practices that make it ideal for employees. The employees are awarded competitive salaries and other benefits. They are given equal opportunities for professional development and growth, the company's ethical and moral practices are appealing to ethically conscious employees, and the working environment is favourable to the company employees. All the above factors contribute to employee commitment to the organization and job satisfaction. Consequently, working attitudes, such as employee job satisfaction and employee commitment, have a direct impact on employee performance and productivity, which also affects the organization's performance. As a Hilton employee, there is every reason to be committed fully to the company as it is inevitably the best place to work. 

References 

Dardeer, M., Tag-Eldeen, A., & Salem, I. (2017, November ). The influence of physical work environment on hotel Back-of-the-house employees' satsifaction and productivity: A case study on Hilton Hotels. Journal of Tiurism research, 18 . 

Great Place to work. (2020). Hilton . Retrieved August 12, 2020, from Great Place to work: https://www.greatplacetowork.com/certified-comany/1000367 

Hilton . (2019). Diversity and Inclusion at Hilton . Hilton . 

Johnston, J. (2019, February 27). Hospitality's most ethical companies revealed. Retrieved August 12, 2020, from Prevue Meetings: https://www.prevuemeetings.com/news/industry-news/hospitality-most-ethical-companies-revealed/ 

Kazandzhieva, V., Alieva, G., & Filipova, H. (2017). the impact of technological innovations on hosipitality service . Contemplary tourism- traditions and innovations. 

Kionoski, R. (2016). Defining employee benefits: A managerial perspective. International Journal of Human Resource Studies, 6 (2), 52-72. 

Rohwerder, B. (2017). Impact of diversity and inclution within organisations. Brighton : 4KD helpdesk . 

Slovak, J. (2018, December 6). Why Hilton was just named the best workplace for diversity. Retrieved August 12, 2020, from Fortune: https://fortune.com/2018/12/06/hilton-best-workplace-diversity/