Wingapore airline is a transport company that has its headquarters at Singapore. This air transport company has alliances with the fly emirates which are a well-established air transport in united emirates Arab UAE, Korean Air which is based in Korea and Turkmenistan Airlines which is Turkey’s international air transport company. Like in any organization, Wingapore airlines have its form of leadership which controls the management and the chain of command in all aspects of the airline. The CEO of Wingapore Mohsen Bakr has the top power and is the final say in all aspects of the company. Hassan Shehoon the COO is just below the CEO who passes on the commands to the rest of the people in the company. On Wingapore leadership, there is also CMO, CFO, and CSO who help the CEO in delegating the powers in the entire department in the company.
Like in any air transport company who set missions, the Wingapore Airlines mission is to maintain a high level and maintain a positive and better company culture which would satisfy the customer. Typically, organization culture greatly influences the form and the service quality of services and products not only in air transport but any other company. Therefore, Wingapore Airlines’ mission is to maintain a good culture that abides by the customers to increase its profitability.
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For quite some time, Asia has not been assessable by many Airlines. Therefore, the main purpose of Wingapore Airlines is to offer a good customer experience because the airline will be able to connect Wingers to various locations in Asia. Through the access of Asia by Wingapore Airlines, there will be increased movement of passengers in and from Asia where there is increased cultural interaction as well as business. The existence of Wingapore therefore, gives the customers the opportunity to have a premium experience while connecting wingers to different destinations.
Through the mission and mission of Wingapore Airlines, the company will have an increased number of passengers. This is because of the service quality offered by this airline as well as an opening of new routes where many airlines do not access. Therefore, the airline will be well known and respected for the type of services they provide. Additionally, on the vision, the company is foreseeing its prosperity on being the most flown airline over the clouds on earth. This is because of well-established purpose and mission of the airline which will introduce new fleets in the company’s operations.
Through proper training of Wingapore staffs, they have quality value in the provision of services. This is because they carefully listen, care and serve. Service to customers is one of the values which customers look at and in Wingapore Airlines, through listening; they care and serve the customers with integrity. Staffs in Wingapore care and they, therefore, ensure that passengers have a safe flight all through in all the routes. Wingapore also ensures there is improved security for passengers and their luggage during the flight.
To meet the competitive advantage and avoid shifting of customers, most airlines have in-flight entertainment. The same case is seen in Wingapore Airlines where the company offers in-flight entertainment to passengers to avoid boredom and make customers feel the value of their money. The aircraft is fitted with TV channels where passengers can watch programs sports and news. There is free internet on the plane and passengers can continue browsing and interacting with their business while on the journey. There is also a text message where passengers are able to text and receive replies during the journey.
Apart from entertainment, Wingapore has the provision of food to its passengers. The type of food depends on the three airline traveling classes which are first class, business class, and economy class. Therefore, depending on the class a passenger is traveling in, there is the provision of food during the flight and just after arrival.
Besides, services of food and entertainment, Wingapore airline provide cont’d services which include flight attendants who assist passengers in case of any help during the flight. additionally, there is fast and easy check-in where passengers do no spend a lot of time during check-in. there is also the provision of lounges and resting spaces for passengers in Wingapore Airlines.
