The Mission and Vision of the Company
The Zappos Company does well to have a definitive strategic and concise mission and vision statements that further the achievement of a competitive edge for the company as well as increasing its share in the market in the apparel industry (Bourree, 2016). Zappos communicates both its mission and vision statements in a clear way to its employees using both fun sessions and formal meetings. The company uses these periods of interaction to remind its employees of the set targets and objectives of the company as well as the company vision in a bid to further the commitment of the employees towards achieving the mission.
Strategic Management Plan Execution for Zappos
The management of Zappos plays a key role in making sure that the strategic management plan is executed according to the plan towards attaining excellence of the organization. It entails treatment of employees like equals and crucial partners of the organization by the management as well as co-working with them in order to empower and make them participate in processes of setting goals (Bourree, 2016). By doing so, Zappos manages to establish a practical an achievable set of goals hence execute its strategic plans effectively and successfully.
Delegate your assignment to our experts and they will do the rest.
Facilitation of Organizational Culture
The core values that make the organizational culture of Zappos ensure delivery of the best services and quality products. It thus ensures the establishment of open and honest communication among the key participants as well as facilitating open-mindedness and creation of fun. Moreover, the management of Zappos effects the organization in a positive way through a bi-annual training program that sees the employees grasp the key or principal values rather of the company as well as the expected behaviour at the place of work (Bourree, 2016).
The role of the Management in the process of Decision-Making
The management of Zappos majorly influences and determines most of the decisions made and actions undertaking by the company in the line of production, new schemes of compensation and a reporting shift. However, despite the sole role of the management in making decisions, employees and other pertinent stakeholders play a major role by suggesting ideas to the proposed alterations in the company (Bourree, 2016). The management thus in its bid to ensure that the principles of ethics have been considered and complied with, considers all views made by stakeholders and employees during the process of making decisions. Such changes are adjusted to fir well in the culture of the organization.
Adherence of the Management to the Principles of Ethics
All management functions that entail controlling, planning, directing, organizing and regulating in the Zappos Company must adhere to the ethical principles set and considered. For example, there is honest, open and transparent communication that transpires between the employees and the management in the process of controlling that does well to establish and strengthen both trust and hard work towards achieving the set goals (Bourree, 2016). Furthermore, the management adheres to the principles of ethics in its mandate and function in directing activities. It does this by motivating its employees through involvement in the strategic planning and making of decisions.
Strategic usage of human resources
The significant success realized by Zappos in the apparel industry is mainly attributable to the substantial strategic and effective utilization of human resources as well as human capital. The above entails a strategic process of hiring that sees the company hire highly qualified persons that are well and properly trained. It proceeds to first establish a qualitative relationship with the employees that show potential in order to enhance team building before the employees get confirmation of employment in the Zappos organization.
The Zappos Company defines its corporate culture using ten principle values that include humility, embrace for both drive and change, adventure, creativity, creation of fun, doing more and not less, passion and building positivity in a team as well as pursuing both growth and learning (Yuki, 2015). The HR management in its furtherance of describing employee jobs, process of hiring and training on job as well as the daily work environment does well to reinforce these core values.
Zappos has a team that trains personnel on every core value that the company works on or around. Therefore, every employee listens to the same message and adheres to the same ideas and behaviour as expected by the firm (Yuki, 2015). The process of hiring at Zappos is likened to a courtship than the traditional form of recruitment. However, the courtship is not as vigorous as when the employee is hired for a job but it does well to instil trust and expectation in the employee. Zappos takes fitting into the culture very seriously wit consistent cultural fit interviews before and after the job offer. A potential employee does not get to meet the hiring manager if they fail to pass the cultural interview with a score of at least 50% (Yuki, 2015).
Conclusion
The HR of Zappos does well to concentrate on the employees as it feels that management must be in touch and in good terms with the employees to further growth of the company. Moreover, it is best to appreciate every stakeholder in the firm in order to grow profitably and maintain proper relations. The company focusses intensively on culture and as such has serious culture interview during the hiring process of potential employees. The strategic and vibrant mission and vision statements facilitate the strengthening of core values of the Zappos Company in the employees ensuring that the company sticks to its culture.
References
Bourree L. (2016). What Happened After Zappos Got Rid of Workplace Hierarchy - The Atlantic. Retrieved June 1, 2017, from https://www.theatlantic.com/business/archive/2016/01/zappos-holacracy- hierarchy/424173/
Yuki N. (2015). Zappos: A Workplace Where No One And Everyone Is The Boss: NPR. Retrieved June 1, 2017, from http://www.npr.org/2015/07/21/421148128/zappos-a-workplace-where-no-one-and-Everyone-is-the-boss
