Introduction
Amazon.com, Inc. is an American electronic commerce and cloud computing business located in Seattle, Washington. The company was founded in 1994 by Jeff Bezos and has subsidiaries namely; Audible, Zappos, AbeBooks, Souq.com, and MORE. The Human Resource team at Amazon Company provides administrative support for the organization. Amazon’s human resource team comprises of; Human Resource Partner, Learning Specialist, Recruitment Labor Manager, Senior Human Resource Manager, Human Resource Manager, High Volume Hiring Manager, and the High Volume Hiring Recruiter (My Amazon Job, 2018). In this regard, this paper will research on Amazon’s human resource department to identify with the human resource job overview and responsibilities, qualifications and requirements, salary, and queries that link to the organization.
Job Overview
Amazon’s human resource professionals are hands-on generalists who apply tactical and strategic prowess to maximize employee engagement and development. The operations of the HR team are customer-focused and, therefore, require the HR leaders to keep tabs on the operations of the overall company. This enables the team to keep the company’s associates engaged, safe, and productive, allowing them to portray exemplary performance in innovation and demonstrating the ability to remain nimble through their performances. The HR team understands Amazon’s strategy and goals and supports them. Human resource employees are expected to have expertise in a range of functions: employee relations, performance management, succession planning, talent management, employee engagement, legal compliance, and talent management ( Lussier & Hendon, 2017 ).
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Description and Responsibilities
At the entry level, a human resource employee performs a range of functions. They are required to assist in payroll processing by use of multiple software systems used by the organization. They ensure accuracy and timely processing of bi-weekly payroll, leave of absence, and paid time off adjustment. Human resource employees are also required to create and generate reports for clients groups and customers such as the HR, Operations manager, and the OMR. The company requires the HR employee to act in liaison with the company’s associates and the HR leadership team in resolving issues. HR employees are also expected to provide administrative support to the HR leadership team, in accordance with the HR teams that an employee is assigned to ( Lussier & Hendon, 2017 ). They are as well required to partner with the operations department to conduct investigations on the company’s employees concerns while fostering positive employee relations across the site through effective conflict resolution.
Qualifications and Requirements
Qualifications to join the Amazon Human Resource team vary across the HR leading roles, but on the entry point, the following criteria are mandatory ( Michael & Francis, 2018) ; applicants should have a bachelor’s degree in human resource or related field. Amazon requires eligible employees to exemplify the know-how on processing the human resource payroll. In line with this, applicants should possess previous work experiences within a human resource position or a recruitment agency. In particular, this should ideally be within a large-scale customer service environment or the equally positioned operations-based environment. Human resource applicants should also possess fluent English speaking skills, proficiency in writing and reporting skills, and should be eligible to work in the United States without sponsorship. Having substantial knowledge on the United States labor laws is a requisite for this position. The applicant should have the ability to maintain strict confidentiality of the overall employee issues and concerns and the ability to handle assigned projects and deadlines independently. The applicant should be available for overtime work and be flexible to provide shift-related support. Human resource employees should be obliged to work with the flexibility of the overall HR team to complete tasks as assigned or as the HR leaders require them done. Amazon Company outlines preferred competencies that earn the applicant an advantage in the application process. Among the preferred competencies, proficiency in Microsoft office application, preferably the MS Excel, MS Word, MS Outlook, and MS PowerPoint, Competence in HR systems such as PeopleSoft or Kronos/AT server position stand out. Candidates should as well possess outstanding interpersonal skills. This is in the ability to display patience, humor, and helpfulness through employee issues while according them the necessary help. The ability to adapt in the workplace and the desire of thriving in a fast-paced environment that welcomes growth, change, direction, and strategy, are desirable characteristics for an efficient amazon company human resource job applicant.
Salary
According to Payscale, a Human Resource assistant at Amazon is paid $40,530 per year of wages. Promotion to a Human Resource Partner will guarantee an average pay of $79,948 per year (My Amazon Job, 2018).
Questions To Ask the Company
Asking the company questions expresses the curiosity of the applicant regarding the human resource position. In addition, it is a way of showing the urge and interest in joining the organization. However, the questions asked should keep close to the department’s scope and within the threshold of information that the respondents can disclose. As such, the proposed questions can be: What does the day-to-day role look like in Amazon’s Human Resource team? What is the favorite part of working in Amazon’s HR team? What are the company’s core values and the characteristics they look for in employees to represent these values? What are the opportunities for professional development in the HR position and how does one access these opportunities? What does success look like in the position of a Human Resource and what is the criterion of measuring it? Who or what departments will I work closely with as an HR practitioner?
Conclusion
The Amazon Company has a robust Human Resource team which provides tremendous support for the organization. The Job overview describes a tasking commitment for delivery that the entire team holds. The HR team interacts extensively with the operations department thus helping in keeping track of the functions like payroll processing, leave of absenteeism, and paid off adjustments. Joining the team at an entry-level position requires proficiency in a number of skills to accompany the applicant qualification. At the entry level, the employees are assigned HR leaders in different segments to report to and uphold the job mandate. While the remunerations are quite significant for the stated positions, it requires much input from the employee and continued development within the Human Resource Department.
References
Lussier, R. N., & Hendon, J. R. (2017). Human resource management: Functions, applications, and skill development . Sage publications.
Michael, M., & Francis, R. (2018). A Study on International Human Resources Management Practices (IHRM).
My Amazon Job. (2018). Human Resources - My Amazon Job. Retrieved from https://myamazonjob.com/info/team/human-resources
