Business issues that need to be solved through the training program

Introduction 

The scope of the business analysis involves in the business company will be around the issues that need to be solved through the training program. The scope of research will include communication skills, customer care, supply chain management, control and instrumentation and electronic engineering handling as well as safety skills. This research will be relevant to the following department: customer care, delivery systems and production unit. The current employees need to be trained and their skills sharpened to alleviate the issues in the company. The research scope conducted is aimed at being relevant to the departments involved in training as well as efficient and helpful in attaining better sale output. 

The customer care staff that includes the new and current will need to be trained on communication skills and customer care. The areas that will be covered in communication skills will include active listening which involves proper and accurate of hearing the clients information and complaints and understanding the needed solution. Presentation skills will also be included so that the staff can improve the best response to of the staff to the client. Conflict resolution is used to solve disagreements or complaints in the best way possible. This is a very important skill for the department of customer care to the solution of clientele complaints effectively. Conflict resolution skills must go hand in hand with empathy skills, the ability to identify and understand the clients' situation and deal with it accordingly. Email etiquette will also be included in the training program for the appropriate response to emails to clients and suppliers. 

The staff on customer care will need to be refreshed on customer care skills to improve their relations with clients. The staff need to understand the company's mission and strategy so that to reinforce their credibility in response to the customers. Portraying professionalism and the attitude towards work need to change even when the staff are working under pressure. The customer care is very important in a company and the following skills will be refreshed. Handling of client complains, efficient use of language, root cause analysis, and ethical behaviour. 

The scope of training that will be covered in the production unit will involve control and safety. The employees will be updated on techniques and the skills that are necessary for the production unit. The electrical production unit is a very delicate sector that can be hazardous and deadly if the right measures are not taken in carrying out the daily production. The staff will be enlightened more about the new automated factory control and the process control systems. The skill of computerized conveyor control will among the contents covered. Automation and computerized system of production are crucial to the company since it reduces time and cost of production thus increasing the output. 

The content involving the production unit on training interventions will include embedded controls, motion and robotic controls due to the advance of robotic designs. The latter is involved in the control of the factory machines and the instrumentation which should be learned. The innovation in automation in the manufacturing of products will be included for the significance of improving the time taken in production. The next step towards improving production is having the staff in the manufacturing points get acquainted with the advanced controls that are involved in proportional integral derivative control. Communication in engineering productions is vital therefore it must form part of the scope of the training interventions. The communication that will be learned for a production factory will include Ethernet and wireless factory transfer of information, the connection of sensors and controllers. The industrial communication improves the control loop and conveys information to the venue needed for better, faster and reduction of cost in automation. 

The production unit will also be equipped with the skills on controlling and directing industrial internet. All the factory devices are currently updated to much up against current technology in production thus the need for the staff to be equipped with skills to help them control the machinery. They will learn the basic information technology to operate and integrate production systems as well as operational technologies which work efficiently together with the connection of cloud-based resources and the utility of artificial intelligence. 

The delivery systems will require being trained on the job to improve skills and deal with the problems the department is facing. The delivery system is currently faced with extreme pressure on the costs of delivery due to various reasons for instance technology and freight costs. Due to this, the staff need to be apprenticed with cost control skills to alleviate the problems. Planning and risk management will also be included among the topics on interventions. This topic will help the department to anticipate risks or opportunities and tap into the possibilities of improving the supply chain. Skills on supplier and partner rapport in management will also be part of the training interventions to improve the workforce in the supply department. 

For the interventions to be met fully, there need to be the existence effective and relevant sources to access information. The sources are as relevant as the personnel that need to conduct the on the job training to the staff of the company. The sources of skill and updating of information to the staff will include the current supervisors, the management, and outsourced skilled professionals to help the production unit get acquainted with the new machinery and the artificial intelligence. The next best source of information is the journal reports that are peer reviewed which contain empirical information on the current and emerging issues. The company needs to access information on the reported firms and organizations where technological advancements have worked or have been successful. 

The concept map that will be used in effective sharing of skills will include apprenticeship and on the job training. A concept map helps the learning team to grasp information and organize the idea learned into practical activities. The skills that will be taught will be useful to both current and new employees and will serve to just link the information that the staff already have. The staff will also communicate and interact contributing both the experience they already have with the appointed apprentice on the job training. The concept map assists the targeted group to use critical and evaluative thinking and actions. 

Ethical theories are vital to professionalism and guide as the roadmap towards critical decision making. The aim of any business or a firm is to maximize its profits at the minimal cost of production. The appropriate theory of ethics that is relevant to the concept of more output is the utilitarian theory. This theory seeks to guide people to act in the best action to maximize utility and get the best output. It defines the normative morality of activity such that a moral decision maximizes utility or the happiness of the greatest number of persons thus a consequential approach. 

There are many pressures that exist in business that force one to make major decisions or solve ethical dilemmas. For instance, when faced with inadequate funds, too much workload or the fear of an incoming deadline one has to make ethical decisions. The course of action relevant to this context and training intervention is the utilitarian theory. This ethical theory will help the staff to act as a guide in addressing the ethical dilemmas they will safe in the endeavour of conducting business and production. This theory thus helps to support the best course of action that aims to make everyone happy.