An educated client is the best kind of client. It is therefore essential to educate one's client on the importance of veterinary care. Owners of pets can come across pet care information from many sources, for example, pet retailers, bookshops, TV, the Internet and apparently veterinary practices. The veterinary practice, however, ought to be the first and best source for their information. Most pet owners will apparently not dismiss expert recommendations after they have been legitimately taught in issues of therapeutic significance for their pets (Hancock & Yates, 1989). The essay aims at looking at the client education skills and the various ways used to educate these clients.
Clients can be educated in various ways such as the use of handouts and brochures. Handouts containing educative information about the pets can be put in waiting rooms or even handed to clients. These handouts could contain information such as preventive measures to be taken or the various vaccinations the pets should take. Brochures could also be helpful in giving detailed information about the multiple diseases involved with pets and how to deal with having a pet in general. The most important source of information, however, is on the real teachings and the direct instructions from the veterinary officers (Fraser, 2002).
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Example of Client education
The client was a 50-year-old woman who owns a puppy whose name is Ricky, the patient. The aim was to teach Ricky's owner on the important tools she should know as a dog owner. One of the lessons was on how to brush Ricky's teeth. I instructed the owner to make sure she starts to brush the puppy's teeth at its young age so that it is used to it. I also suggested that she be gentle when doing it with the fingers smeared with toothpaste. The other lesson was about the importance of injections. I explained to the client that vaccinations were necessary in the prevention of diseases for both humans and the pets. This brought us to the third lesson which was on how to administer injections to the pets. I emphasized the importance of putting the needle in horizontally and to make sure there is no blood in the syringe before administering the vaccination. The fourth lesson was on parasite control for the pets. This could be done by regularly washing the pets as well as regular administration of pest and parasite control drugs to the pet. The last lesson was on grief counseling. Here I talked to the owner about the various stages of grief on the loss of a pet and informed her about the emotional support provided by the institution.
References
Fraser, D. (2002). The Veterinary Receptionist: Essential Skills for Client Care. The Veterinary Journal , 164 (2), 163. http://dx.doi.org/10.1053/tvjl.2001.0649
Hancock, G., & Yates, J. (1989). Client Services for Geriatric Pets. Veterinary Clinics Of North America: Small Animal Practice , 19 (1), 187-196. http://dx.doi.org/10.1016/s0195-5616(89)50013-5
