Explain what is meant by “Communication effectiveness and efficiency represent the most important pillars to maintain safety in an airline operation."
For a message to be considered adequate, it must be appropriate, relevant, understandable, and credible. On the other hand, an efficient message can influence the behavior, feelings, and perception of its recipient. The aviation industry's communication process needs to be effective because the consequences of an ineffective communication system could be tragic. The aviation business organizations need to provide a conducive environment that encourages a careful communication process founded on safety as organizational culture (Ana Maria Veira,2014) . A culture of safety is based on values, encouraging positive actions and behavior, and a commitment to minimize punishment. The management encourages employees to communicate by encouraging and recognizing communicative efforts and a positive attitude.
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Explore the function of communication and why it is vital to an organization .
The main aim of communications in an organization is to inform, motivate, and persuade the employees towards a set objective. The informing function serves to provide information and data to employees for decision making while influencing function aim at guiding the response towards a particular answer. Motivation function aims at uplifting morale and boosts performance and job satisfaction. Communication is critical to an aviation firm because it led to positive results, including smooth workflow, increased productivity, and guarantee the safety of processes (Ana Maria Veira,2014) . Effective communication creates a transparent environment that builds trust and relationships.
Why is it needed to maintain a safety culture within an organization?
Safety culture refers to the ethos that places a lot of significance on safety principles, attitudes, and beliefs. A culture of safety in an organization results in improved safety, well-being, and improved efficiency at the workplace (Ana Maria Veira,2014) .
Explain the butterfly effect in communication and how it can influence aviation safety.
Butterfly effect refers to the notion that insignificant variations can result in disproportionate impacts with time to a linear system. In aviation, a poorly packaged message can compromise staff and customers' safety through the production of a negative butterfly effect; thus, it is always advisable to weigh the impact of a message before it is disseminated to the employees (Ana Maria Veira,2014) .
Analyze the different types of communication and determine what leaders need to do to integrate efficient, adequate, and effective communication.
The types of communication include written, verbal, non-verbal, and visual. Written communication takes the form of reports, signage, emails, newsletters, and bulletin boards. Verbal communication involves a direct transfer of information through speaking or the use of sign language. In aviation, verbal communication can either have a physical presence or a direct person to person contact without a physical presence, commonly referred to as synchronous verbal communication. On-verbal communication is the adoption of gestures, body language, and body expressions to pass on a message.
In contrast, visual communication involves charts, pictures, drawings, and graphs to send information. In aviation, there is intermediated communication, which is communication by the pilots, the crew, and the aircraft command system. In most cases, it is one way, through the reading of instruments with judgment. Leaders in the workplace need to develop a communication strategy that outlines internal communication procedures complete with a feedback process. It is also essential to have an audit tool that assesses the internal communication procedures' completeness, highlights gaps and proposes solutions to close and improve the processes.
Reference
Ana Maria Veira, I. C. (2014, February 27th ). POOR COMMUNICATION SKILLS MEANS HIGH RISK FOR AVIATION SAFETY . Retrieved from Gestao & Regionalidade: https://seer.uscs.edu.br/index.php/revista_gestao/article/view/2541
