6 Aug 2022

119

How to Manage Issues and Conflict in the Workplace

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Academic level: College

Paper type: Essay (Any Type)

Words: 268

Pages: 1

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Conflict arises when there is a clash between individuals caused by a difference in thought process, understanding, interests or attitudes. Conflict can either be internal or external, whereby the former is where an individual struggle with their opposing ideas and the latter is not within the control of an individual. Chronic talkers are one of the causes of conflict in groups, classified under external conflict. In a group, it is easy to identify a chronic talker, and a leader needs to ensure that every voice in the group is heard and handled by the regular talker or else conflict will arise. 

Chronic talker is likely to dim others' light when they want to express themselves in the group. A chronic talker may disrupt group members when they are articulating their ideas (Burlingame, McClendon, Yang,2018). Blocking the members an opportunity of sharing will result in them turning against the person, which makes them lose interest in the group and get mad at the chronic talker and possibly the group leader. Cohesion within the group will reduce because emotions of anger will shift the group's paradigm from cooperative to being disassociated. 

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The chronic talker can be categorized under three categories: the show-off, the rambler and the nervous member(Lambert, Whipple & Kleinstauber,2018). The show-off is likely to deviate the group's agenda by trying to impress others by offering unsolicited advice making members hate him or her. The rambler will tend to take control of the conversation, which will affect group members. The nervous member is likely to talk a lot to alleviate anxiety by being the first member to answer the leader's question. A chronic talker's actions belong to whichever category are likely to ruffle feathers, so a leader needs to take action. 

References  

Burlingame, G. M., McClendon, D. T., & Yang, C. (2018). Cohesion in group therapy: A meta-analysis. Psychotherapy , 55 (4), 384. 

Lambert, M. J., Whipple, J. L., & Kleinstäuber, M. (2018). Collecting and delivering progress feedback: A meta-analysis of routine outcome monitoring. Psychotherapy , 55 (4), 520. 

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StudyBounty. (2023, September 16). How to Manage Issues and Conflict in the Workplace.
https://studybounty.com/how-to-manage-issues-and-conflict-in-the-workplace-essay

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