Introduction
The primary mission for a federal government is to serve its citizens. Due to a large number of citizens, strategies must be put in place for quick and efficient service delivery. Thus, all government agencies must be thoroughly equipped for efficient delivery of services to citizens. There are Government employees who spend endless hours attending to citizens data processing, responding to enquires, document searching, inquiries redirecting, drafting and inputting data for efficient service delivery. All this is tiresome, and employees end up losing millions of hours per annum which would be spent profitably. Thus, my organization needed a better plan that had to be implemented to ease on service delivery, and artificial intelligence was the way to go.
Artificial intelligence (AI), was what was needed in my organization. It was the only way in which employees could be freed up and let to handle more creative projects that are directly tied to citizens. Some services like data storage, redirecting and inquiring of citizens files from other departments for better and quick services was made easy by AI. With the use of AI systems, Human resource employees, managers, and other employees were able to access any file and information which was needed for fast service delivery (Viechinicki 2017).
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At the beginning when the federal government was rolling out the AI project, a lot of barriers were witnessed. Some employees felt that the project would replace human labor thus many would lose their jobs. This was found to be the biggest challenge. We needed to implement Artificial intelligence systems to save on administrative spending just like Deloitte estimates in the UK estimated that automation of employee’s tasks in the federal government would save governments expenditure of between $3.3 and $41.1 billion (Mehr, 2017). Strategies were laid, and implementation was done, although citizen’s education on the importance and benefits of artificial intelligence at the initial stage was not done. It was a mistake for not taking time to educate the public and employees. Such would have eliminated the perception that AI was a job opportunity killer for employees who at fast had a go slow in AI systems implementation.
Presently, to curb the delay in service delivery and ease employees task burden, total reorganization in service delivery is needed. Reorganization and shifting of technology from the manual way of doing things is vital, although such restructuring must put in to account federal workers’ feelings and mass education into account. Workers must be motivated and shown that technology usage is beneficial to them. Employees needed to understand that it would help them be more creative and free to deal with clients easily and directly. (Viechinick 2017).
Artificial Intelligence is a change any government agency must think of. In every governmental sector, citizens want to have a digital government that will serve them fast, efficiently and to satisfaction. Mehr, (2017) wrote that a government that uses outdated technological systems is infective and finds it hard to provide administrative duties. Thus, any government must have a plan on how to roll out the AI systems in all agencies. Lastly, management bodies should educate workers on the need to have artificial intelligent systems, their usage and how they will improve service delivery.
References
Viechnicki P. William D. Eggers. (2017) How much time and money can AI save government? Cognitive technologies could free up hundreds of millions of public sector worker hours. Retrieved from:
https://www2.deloitte.com/insights/us/en/focus/cognitive-technologies/artificial-intelligence-government-analysis.html
Hila Mehr. (2017) AI: Coming to a government office near you. Retrieved from:
https://becominghuman.ai/ai-coming-to-a-government-office-near-you-1cbb8eae1d7e
