How to Train Technicians at Pacific Gas and Electric

So as to establish the efficiency of the recent training program, a number of outcomes have to be collected by the company. This includes the specialist's instant response to the training schedule, the supervisor's response regarding behavior change of the technicians after having undergone training, the rate at which the technical staff is carrying out maintenance pre and post-training. These outcomes also comprise the number of times maintenance is redone by the technician pre and post training. Lastly, the general performance is put across by the technical staff prior to and after training. 

The evaluation design that should be used to examine the comprehensive efficiency of the training scheme is Kirkpatrick’s Learning Evaluation Model. There are four levels of training in which Kirkpatrick's model will evaluate. The first is the reaction, which is the instant response of the learners towards the learning program. The model will also evaluate the learning, understanding, and expertise of the recruits after taking part in the training program. The general improvement or boost in the apprentice's behavior subsequent to the training program will also be looked into by the model. The business effects brought about by the training scheme, that is, the lucrativeness or rate of returns introduced by the training program. 

This will give an extensive assessment of the model training and portray its productiveness for the company's corporate format. The new training program will reduce the amount of time used for training from a lecture that takes four hours to an interactive experience of an hour (Khing, 2020). The model will also decrease job time and training fees by 62 percent during completing servicing on a Becker valve operator. Furthermore, the staff will have the liberty of completing work securely in the first try, which has lowered the quantity of repeated work by 37 percent. 

Reference 

Khing, T. (2020). PG&E Recognized as One of the World’s Top-10 Training Organizations. https://www.pgecurrents.com/2018/03/21/pge-recognized-as-one-of-the-worlds-top-10-training-organizations/